Console Operator Position

Juan Trevino

**** **** ** ******

Chicago, Illinois 60629, USA

Home: 773-***-****

Cell: 773-***-****

*******@*****.***

Summary:

To manage all activities relating to the operation of centralized Data Center and peripheral information systems equipment. Implement and audit operational procedures to maintain security, confidentiality, and efficiency. To use the latest system monitoring tools, ITIL best practices, and problem diagnosing techniques. Participate with all aspects of Mainframe, Midrange, Distributed\Open systems, and Local\ Global Network systems development and project management. Adept with legacy operating systems (OS/390-z/OS, MVS/ESA, VM/VSE, MVT/VSE, DOS/VSE). This would include Dec/Vax, Tandem, and AS\400. Proficient and knowledgeable with all types Enterprise Laser Printers and Automated Media Systems. As a versatile team player, capable of functioning at all capacities: IT Operations Supervisor or Manager.

Objective:

To be given the opportunity to work for a company with a state of the art data center. To be challenged everyday; be a contributor to projects, to be part of the development process in enhancing current strategies to better monitor computer systems, subsystems, peripherals, networks and applications with efficiency which makes the operations of organization efficient and effective.

Education:

• Associates of Science, Computer Graphics\Automation, ITT Tech. Institute, 2007

Certifications:

• Certificate WAN\LAN Design and Implementation, DePaul University, 1996

• Microsoft Certified Professional – Windows 2000 Workstation, 2003-2005

Technical Skills:

Intel Servers: Hands on installations and configuring of HP, IBM, Compaq servers running windows (98, XP, 2000, 2003) and VMware.

Networks/Protocols/ TCP/IP, DNS, DHCP, FTP, VPN, LAN\WAN Protocols

Monitoring Tools: SNA\VTAM, Omegamon, Netview, and HP OpenView\ Insight Manager.

IBM Mainframes: Adept with multi-LPAR IBM Mainframe Legacy Systems and Associated Subsystems, applications, utilities, and peripherals.

Operating Systems z/OS, OS/390, MVS/VSE/ESA, VM/VSE MVT/VSE,

And Subsystems: DOS/VSE, Dec/Vax, Tandem, PBX systems, and CICS, TSO/ISPF/SDSF, JES2/3, MVS/JCL, CA-1, CA-7, CA-11

Change\Project CA-Changeman, Tivoli, Remedy, and ServiceDesk.

Management:

Databases: Fluent with DB2, SQL, Oracle, Sybase, and Access.

Backup Software: VERITAS-(NetBackup) , ARCserve, CA-1 Tape Mgmt., Tape Librarian support, and adept w\STK Series Automated Silos.

Open Systems: Exposure to UNIX\Linux Systems Commands and Monitoring.

Batch Processing & Experienced with CA-Unicenter, SiteScope, Netview,

Monitoring Tools: Omegamon, HP OpenView\Insight Manager, SAP, Tivoli-Maestro, CA-Autosys.

Technical Writer: Authored Procedures\Disaster Recovery manuals\ Website, Infrastructure Documentation Diagrams (Visio, Aperture).

Professional Achievements:

Improved Teams project turnaround time at IBM, increasing project productivity 30%. IBM’s estimate\proposal group for client (ABN AMRO) was thoroughly backlogged with project requests, impacting overall productivity and capability. Used my knowledge of ABN AMRO’s IT infrastructure to analyze and solutioned 10% more project proposals. Eliminated backlog, saving on average of $50K in overtime costs and impressing team lead and client sufficiently in meeting their SLA requirements.

Designed IT disaster web solution for LaSalle Bank data center, ensuring fast and smooth recovery from internal or remote sites. Lack of renewal system exposed bank to audit concern. Created web-based accessibility structure for management to initiate recovery from any remote site. Built and constantly updated digital intranet-based library of all manuals, procedures and critical data. Trained all key department personnel on fortification plan, minimizing loss potential.

Developed server infrastructure database and documentation program, reducing IT operation solutioning response time at LaSalle by 25%. Network Operations Center had no online nor hardcopy back up. Diagrammed entire server farm infrastructure and related database of all systems, applications, escalation procedures and contacts. Reduced labor cost by $60K.

Prioritized and refined response escalation plan at ABN AMRO(LaSalle), improving response time 50%. Formulated universal escalation strategy that provided IT operations solution support in any crisis, regardless of severity. Implemented new approach, resulting in quicker response, and reduced downtime 30%.

Career History:

*Hospira, Lake Forest, IL – Contract*

Senior Computer/NOC Operator 9/08 – 02/09

• Monitored and diagnosed all open\distributed systems and networks alerts for all local and global users. Corrected all hardware failures in server farm by replacing components that were flagged as degraded or faulty.

• Wintel\Unix servers: racked, installed components, cabled (Ethernet\fiber), labeled, and located switch connections to Server Engineer Groups specifications.

• Provided end user support by updating and maintaining computer\application access using P-Sync that allowed the capability to unlock and reset password to users.

• Responsible for creating all ServiceDesk incident\request tickets during after hours.

• Assisted in monitoring\troubleshooting Autosys\SAP job failures, consulted with technical staff when the cause is not apparent.

• Monitored scheduled NetBackups, made sure that all backups completed with acceptable status codes. Investigated\corrected\restarted all backups completing with unacceptable status codes. As well, maintained the tape library and the automated DLT media silos.

• Maintained event records and logs, including problem documentation, actions taken, file identification and audit data. Assure that all reports are delivered in an accurate and timely manner.

• Created and maintained audit reports, procedure manuals, and data center hardware inventory\asset management.

*Kellogg, Oakbrook, IL – Contract*

IT Operations Specialist 1/08 – 8/08

• Responsible for monitoring all open\distributed systems, network interfaces, file-transfers, file maintenance, databases capacities, security and application outages for all U.S. locations using HP Open View/Insight Manager and Orion as a tracking tools.

• Identified\documented\investigated system irregularities that impacted the functionality of the IT Operations area. Participated in meetings with support personnel to analyze and plan corrective actions for these situations.

• Monitored and assisted in the solutioning all batch processing using Tivoli-Maestro, SAP.

• Monitored\restarted NetBackups, made sure that all backups completed to Storage administration specifications.

• Maintained all media circulation and assisted in disaster recovery testing.

IBM Corp., Chicago, IL

IT Technical Solutions Analyst 11/05 – 5/07

• Recruited by IBM to service new client ABN AMRO.

• My knowledge of ABN AMRO infrastructure assisted me in my roll in helping IBM’s technical team understand all the of ABN AMRO’s environment interfaces (Mainframe\open\distributed systems and infrastructures) and associated environments (subsystems, software and applications).

• Teamed with project managers, systems, and network engineers to formulate strategies to solution and validate quality assurance testing of new projects for client (ABN AMRO).

• Responded to requests for system-wide internal project proposals that involved analyzing, calculating, and coordinating of resources for IT project cost estimates.

ABN AMRO, Chicago, IL

Technical Project Coordinator (1/04 – 10/05) 8/94 – 0/05

• Coordinated IT project managers, systems programmers, infrastructure architects, quality control testing, for IT operations. Object was to gather, create and assured proper documentation, support tools, man power and training resources were sustained in providing systems accessibility for all new implemented projects.

IT Operations Shift Manager (1/98 – 12/03)

• Oversaw and participated in the day to day management of data center and bank branches. Validated Mainframe\AS400\Server production schedules completions, availability of system on-lines, platform batch processing, report generation\distribution, helpdesk problem resolutions, and staff shift coverage.

• Created, updates, and distributed daily\weekly activity graphical reports to upper management and key personnel.

• Experienced with all facets of operating all data center systems, as well as command console of all Mainframe\AS400\ Server based systems and peripheral equipment.

• Performed and assisted with diagnosing system and operator errors.

• Participated and assisted with the Business Continuity Data Center Recovery Planning. This included the coordinating of recovery media retrieval and staffing.

• Created and maintained operations, hardware, software, and training manuals.

• Trained operations personnel on systems recovery & minimizing down-time concepts.

• Site operations for the datacenter, HVAC, electricity, racking, cabling, data center design, and datacenter monitoring.

• Purchasing and budget responsibilities for all datacenter related activities.

• Maintained all compliance controlled documents for the datacenter and related activities (SOP\SLA).

Network Operations Team Lead (8/94 – 12/97)

• Oversaw Network Operations Center and staff with in the monitoring 3000+ Server farm, network interfaces\applications and providing tier 1-2 support to local\remote site Clients\Users. File maintenance: ArcServ\NetBackup media library on automated silos & disaster recovery testing. Server: (racking\ hardware\OS image builds), cabling, and router\switch interface maintenance.

• Diagnosed all systems\networks SIMM alerts. Corrected all software\hardware failures in NOC Center by replacing components that were flagged as degraded or faulty.

• Installed Wintel\Unix servers: racked, installed components, cabled (Ethernet\Fiber\Coax), labeled, and located switch connections to Server Engineer Groups specifications.

• Developed server infrastructure documentation program and training.

• Diagrammed the entire server farm infrastructure and created database of all systems, applications, escalation procedures and contacts.

• Supervised the daily file maintenance and offsite storage schedules.

• Participated in quarterly disaster recovery testing of all server applications and environments.

Languages Known:

English, Spanish

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