Customer Service Information Technology

CATHERINE EVANGELISTA CABANG

Block ** Lot * Sampaguita Village,

Trece Martires City, Cavite Ph.

Mobile Number: 092********

Email Address: ***************@****.***.**

OBJECTIVES

• To work in a challenging and stimulating environment with opportunity to use my current experience and to enrich my knowledge and enhance my experience. To contribute towards the achievement of organizational objective by applying my professional skills.

SKILLS LIST

• Excellent computer skills (Ms Office, Internet Application)

• Great attention to detail

• The ability to multi-task and work efficiently in a fast-paced environment

• Ability to listen analytically and act accordingly

• Strong communication and interpersonal skills

• Team building and strong problem solving skills

EMPLOYMENT EXPERIENCE

Accenture Inc Philippines

April 19, 2010 – April 20, 2012

Robinson’s Cybergate Tower 2,

Pioneer St. Mandaluyong City Ph.

Data Analyst (Customer Service Non-Voice) – Health BPO Account

• Accurately processed approximately 50-150 transaction’s with different queues on a daily basis in a busy fast paced environment.

• Trained new Data Processor`s on departments policies and procedures depending to the complexity of the scenarios per queue.

• Execute inventory reports, production log and capacity reports for each processor and as a whole team.

• Communicate with the Onshore Operation Expert over the phone regarding the updates with policies and procedures.

Eagle Ridge Golf and Country Club Inc.

April 2007 – January 2009

Brgy. Javalera Gen. Trias, Cavite

Cashier/Receptionist (Family Club House and Restaurant)

• Welcome and assist Customer/ Member coming in.

• Follow appropriate member registration/check-in policies and procedures

• Verify and or update all demographic information.

• Received phone calls (inquiry and reservations).

• Collect payment and member fees.

• Settle members/customer account for dine-in and take-outs.

• Handle cash and comply with all applicable cash handling policies & procedures.

• Obtain, secure, and ensure sufficient denominations to provide change

• Reconcile shift and deposit funds.

• Generate daily and weekly reports for both registration and restaurants revenue.

EDUCATION AND CREDENTIALS

Bachelors of Science in Information Technology

SY 2005 –2009

Cavite State University - Main Campus

Indang Cavite Ph.

Internship

April 14 – May 21, 2008

Eagle Ridge Golf and Country Club

Barangay Javalera, Gen. Trias, Cavite

-References available on request-

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