Manager Customer Service

Clifford Mason

**** *** ***** ****

Spring, TX **386

Mobile 847-***-****

********@***.***

Objective To pursue a challenging career within the packaging or manufacturing industries utilizing my extensive experience and education in all phases of operations.

Experience September 2010 to August 2012 Cal-Tex Citrus Juice, LP Houston, TX

Inside Sales Manager & Safety Manager

• Facilitate the selling process for Cal-Tex's line of portion juices to Foodservice.

Distributors, Dairies and Retail Distributors. This includes managing the direct bids.

• Accountable for growing profitable sales by determining appropriate pricing.

• Accountable for communications between the sales department and all other departments.

• Provide leadership, guidance and direction for the sales department in a manner consistent with the Cal- Tex goals and policies.

• Develop point of sale literature to promote our products.

• Investigation and written follow up to customer complaints.

• Attend industry shows representing and promoting company products.

• Full Charge Safety Coordinator responsible for training, directing management in OSHA compliance reducing our workers compensation modifier.

• Accountable for Human Resources issues pertaining to workers compensation claims.

• Manage Tier II reporting, DOT permit renewal, other permitting and reporting issues as needed.

January 2007 to September 2010 Bayside Printing Houston, TX

Shipping and Warehouse Manager / Purchasing

• Logistics coordination for all outbound freight.

• Receiving and warehouse management including replenishment of packaging.

• Determine appropriate packaging requirements.

• Attend daily production meetings and direct activities of a crew and driver in order to meet deadlines.

• Purchase raw materials for production activities.

July 2004 to January 2007 Cal-Tex Citrus Juice, LP Houston, TX

Safety Manager, Logistic and Customer Service Manager, Materials Management

• Full Charge Safety Coordinator responsible for training, directing management in OSHA compliance.

• Logistics coordination for all inbound and outbound freight. Increased profitability of logistics department in 2005 by filling trucks to capacity.

• Materials Management including forecasting, inventory control and meeting production requirements of raw materials.

• Assist in production scheduling and planning as it relates to fulfilling customer orders and on time deliveries.

• Daily contact with customers ensuring complete satisfaction and issues communicated.

September 1992 – July 2004 Kraftseal Corporation Lake Forest, IL

Plant Manager

• Direct management of over 40 employees, 3 shifts 24 hours/day, 5-7 days/week.

• Extensive hands on and management of all phases of printing and diecut production facility. Full charge of office staff, customer service, artwork department, production, scheduling, manufacturing and distribution of product.

• Oversee and direct shipping, receiving and warehouse.

• Oversee and direct the activities of the artwork department

• Purchasing and procurement of raw materials, packaging supplies and plant supplies and machinery.

• Developed and implemented a system to determine our price structure for our product line to support sales.

• Waste reduction procedures implemented and 3% reduction realized.

• Implement and execute training programs and compliance with company GMP’s.

• Experience as Platemaker, Prepress Coordinator, Prepress Manager and Assistant Operations Manager and Plant Manager during tenure at Kraftseal.

Education

B.A., Business Administration Monmouth College, Monmouth, Il

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