Sign in

Customer Service Management

United States
August 25, 2012

Contact this candidate



Contac : 919*********, Email :


Highly motivated, result oriented professional with over 18 years of demonstrated ability in Culinary Management, India, Germany, USA and Bahrain, Possess strong customer service skills, ability to interact with cross-functional department, with the high degree of professionalism, discretion and problem resolution capabilities. Ability to diplomatically resolve customer complaints and diffuse tension, to ensure customer retention. Effective at collaborating with others to achieve established goals. A position in a result-oriented company that seeks an ambitious and career conscious person where acquired skills and education will be utilized continued growth and advancement.


Excellent Culinary Skills Excellent Communications Inter-personal Skills


Planning And Forecasting Excellent Management Skill Food cost control

HACCP And Forecasting Procurement And Purchasing Vendor Development


• Confident of Handing the assigned Responsibilities and Capable of meeting the challenges 18 years of experience with

• Various assignments.

• Efficient in setup buffer, Food & Beverage Management; Budgeting: Establishing Financial Target; Business forecasts,

• Monitoring the quality of the product and service provided.

• Organizing, leading and motivating the catering team, maintaining stock levels and ordering new supplies as required.

• Supervise; direct kitchen staff members about all equipment and hygiene procedures, giving help and guidance where

• Appropriate, ensuring health and safety regulations are maintained.

• Communicating daily with the management team, planning work schedules and checking client requirements.

• Supervise employees such that their duties are performed in a timely and accurate manner.

• Responsible for the proper briefing of the staff about specials, specialties, seasonal offers and promotions.

• Dealing with customer complaints, comments and enquiries and ensuring all events run smoothly.

• Planning new promotions for business development, and implementation of marketing plans: provide timely, accurate,

• Competitive pricing on all completed applications submitted for pricing and approval, while striving to maintain the Maximum profit margins.


Worked various hotels in India as Asst. Butcher

Worked in Hotel Erados in Bhrian as a Butcher

Worked for Royal Carribeal Cruise Lines USA as an Assistant Butcher

Worked for Peter Delman Cruises Germany as a Butcher

Working for Costa Cruise Lines last 12 years in various Ships in,ITALY,U S A,DUBAI

Presently working as a Chef Butcher in Costa Fortuna


Educational Qualifications

1886 S S L C, M T Seminary High School, Kottayam, Kerala, India

1988 Pre-University, Gandhi University, Kerela, India.

1991 Cookery Course, Passed from Institute of Hotel Management CONSULT INN, Kottayam Kerala, India

Training and Personal Enhancement

Level 3 advanced Food safety and personal Hygiene, US

H.A.C.C.P. and Food Safety and Hygiene, Customer Relation, Kitchen Management and Financial

Accounting P.R.A.I.R.I.E. University, Louisvilla, United States of America

Level 1 mentor course passed from ready for excellence programme, Italy

Food safety and Hygiene(USPH), united states public health, USA

Business conduct and ethics course from Carnival Cooperation USA

Personal safety and social responsibility certificate from G.E.T Maritime Training institute, Mumbai, India

Elementary First Aid Certificate from G.E.T Maritime Training institute, Mumbai, India

Certificate of excellent from Royal Caribbean, USA

I.T. Skills

Ms Office Word, Excel and Internet Explorer,

Languages Known

Italian ( Basic ), Spanish (Basic) English (Read, Write & Speak ) Hindi (Read, Write, & Speak ) Malayalam (Read, Write, & Speak)

Interests & Hobbles

Reading, Music, Sports,


Gender / DOB : Male / 30 / 04 / 1971

Nationality / Passport No : Indian / J 9457858

Marital Status : Married

Visa Status : Valid Italian Visa

Permanent Address : Arjun Nivas, Parampuzha P.O., Kottayam District, Kerala State, India

Email ID : contact no 0091 940*******

*Supporting Documents and References will be provided on request *

Contact this candidate