Technology Manager

KENT HAINES, MCSE

**** ******** ***** *****, ****** City, FL 32404 850-***-**** *****@*******.***

NETWORK ADMINISTRATOR / MANAGER

Distributed Computing / Hardware / Applications / TCP/IP / Database Management / Security

Active Directory / Vendor Management / User Support / Disaster Recovery / Team Supervision

I led user service-focused teams that aligned IT with organizational goals. I offer strong IT management skills applicable to a broad range of industries and organizations, where multi-site operations and planning demand immediate, interactive communications and critical levels of support. I have led teams of up to 50.

Quickly identifying and resolving complex technical problems

Designing systems for speed, accuracy and ease of use

Managing helpdesk operations

Ensuring data security

Supervising teams

I have a BS in Computer Science from Florida State University. In addition, I am a Microsoft Certified Systems Engineer, and have Dell Americas Notebook, Desktop and PowerEdge (server) Proficiency Certifications.

Operating Systems: Windows Server 2008, 2003, 2000 Server, NT Server, Windows XP, 2000 Professional, NT Workstation, UNIX.

Applications: Microsoft Exchange Server 2007, 2003, 2000, 5.5, Microsoft Office 2010, 2007, 2003, 2000, Publisher, Visio, Symantec/Veritas Backup Exec, Symantec Anti-Virus Enterprise and Corporate editions, Symantec Endpoint Protection, Deep Freeze, Front Page, DameWare Remote Control.

Development: Java, C++, Object-Oriented Programming.

Networking: Active Directory, Firewalls, VPN, DHCP, DNS, TCP/IP, Terminal Services, Wi-Fi, Layer 2-3 switches, STP, RIP, EIGRP, OSPF, VTP, Trunking, VLAN.

SELECTED ACCOMPLISHMENTS

Upgraded network performance. Bay County was using limited performance peer-to-peer architecture with over 150 network nodes. Led network configuration into client / server structure and expanded Active Directory. Documented network with MS Visio. Improved security, user control, and ease of maintenance and data updates.

Expanded broadband access. Connectivity from seven outlying Bay County library branches was intermittent and slow. Improved system speed, data security and connection reliability by establishing an encrypted virtual private network (VPN). Added further security with a terminal services server to connect to the applications server.

Improved ease of data access. Older Bay County library lacked computer use policies. Established guidelines defining levels of service to be provided, and how patrons could interact with the network. Eliminated user problems with requested data access. Additionally, implemented policies covering data entry in library automation software.

Designed network infrastructure. Collaborated with Bay County’s new main library architect to integrate network infrastructure into building plans. Installed two discrete networks for public and staff use to meet anticipated and growing demands on capability of system with 64% more terminals. Designed in Wi-Fi and VoIP connectivity.

Automated dispatch system. Springfield Police Department’s manual dispatch system could not meet expanding accuracy, data volume and speed requirements. Installed computer-aided system enabling dispatchers to log calls to a database and transmit files electronically. Standardized data entry and eliminated loss of irreplaceable files.

Strengthened equipment readiness status tracking. Identified technological means to improve US Air Force unit’s readiness capability. Established automated tracking database and system that quickly and accurately reported location and maintenance status of $7.1M in assets critical to potential short notice overseas deployments.

CAREER SUMMARY

Technology Manager / Network Engineer, Bay County Board of County Commissioners, 2003 to Present. Plan and manage 24/7 network systems operations. Established offsite Windows and Symantec / Veritas disaster recovery and backup systems. Negotiate terms with vendors for equipment procurement and maintenance.

Network Administrator, Springfield FL Police Department, 1998 to 2003. Managed departmental network. Introduced computer-assisted dispatch program, enabling officers to file reports electronically from remote data terminals in patrol cars. Established data entry standards and policies for information storage.

Non-Commissioned Officer in Charge (NCOIC), US Air Force, 1981 to 2001. Planned and managed secure use of $7.5M in equipment for rapid overseas deployments. Controlled $1.5M budget. Led team of 50.

Contact this candidate