Medical Administration

JANICE BEVERLY FINK

**** ***** ****** ****** **

Conneaut, OH 44030

USA

Email:********@*****.***

Home: (440) - 319-6176

Work Experience

Wuerzburg Meddac (07/04/2006 - Present) - Medical Clerk

Wuerzburg, Armed Forces Overseas United States

Supervisor: SSG. JOHNSON - 314-***-****; Contact:Yes

Pay Grade: GS - 04 - 4

Hours per week: 40

Duties: Receives telephone calls regarding the availability of and procedures for obtaining medical assistance. Questions caller to obtain sufficient information of personal data and subsequently updates automated system with changed or updated information. Interviews patients to determine primary need or area of interest and provides assistance or makes referrals to other responsible personnel when matter is outside of employee's scope of assignment.

Interviews patients who request initial treatment or unscheduled exami-nations, and obtains information regarding the type of medical problem, whether service-connected or non-service-connected, and prior treatment, if any, received. Reviews discharge papers to obtain identifying information and determines eligibility for treatment. Initiates appointments for patients eligible for treatment. Refers patients not eligible for treatment to supervisor or other hospital service.

Initiates patient appointments for tests such as x-rays, electrocardiograms, and laboratory examinations with the servicing department, ward, clinics, and centralized appointment system. Explains necessary test preparations to patients and records information such as date, type of examination, and procedures required, on appointment cards.

Recognizes restless and apprehensive patients and takes appropriate action in communication with professional personnel. Endeavors to calm disgruntled patients and to resolve complaints of an administrative nature. Performs chaperone duties for physicians, as required.

Obtains all medical charts prior to patients? arrival to the MTF. If record is not available through normal procedures, locates record from information given by the medical record department, or by calling the various nursing units, clinics, or physicians' offices. Files results of examination patient charts (i.e., laboratory sheets, X-rays, electroencephalograms). Records reports of laboratory findings, and relays report to physician or nurse in a timely and accurate manner.

Reviews charts of patients being discharged from clinic for completeness of information and makes new appointments, or notes changes in patient status, as necessary. Based on review of the patient information, refers charts for physicians' determination as to whether patient is to be retained in various medical programs.

Reviews charts to determine patient's eligibility for requested medication. If eligible for medication at Government expense, fills out prescription and forwards to physician for signature.

Compiles statistical data on a regular basis on patients treated in the MTF, to include a daily log of patients seen.

2. Types on a word processor, microcomputer or computer terminal from rough draft, brief oral instructions or from dictation a variety of material relating to forms; communications, schedules, reports, and correspondence with responsibility for format, spelling, punctuation, arrangement and spacing of material.

Wuerzburg Army Community Hospital

Administrative Assistant

APO, Armed Forces Overseas United States

(07/14/2003 - 07/03/2006

Supervisor: Captain Cheryl Creamer, 314-***-****, may contact

Pay Grade: GS - 4 - 3.

Hours per week: 40

Provide expert administrative and patient services support to the Ambulatory Procedure Unit (APU), Post Anesthesia Unit (PACU), and the Special Care Unit (SCU) of major military hospital. Currently, working with the Composite Healthcare System called (CHCS). Collect and verify patient information, coordinate evaluation and surgery assignments, and provide any additional assistance needed by support staff, nurses, or doctors.

As receptionist and principle point-of-contact, answer and direct routing for continual stream of phone calls while maintaining efficient flow of daily activities and greeting patients. Provide thoughtful, professional patient assistance, guiding patients through pre-surgery process, answering all inquiries, and communicating all concerns to appropriate nursing or medical professionals. Refer patients to the Patient Administrative Division to preregister and file patient charts under the pending date for surgery.

Fulfill multiple data input and recordkeeping duties including scheduling inpatient and outpatient surgery appointments using scheduling supervisor keys, entering minutes of service from the previous days surgeries under the correct Medical Expense Reimbursement Plan (MERPS) code, and creating 24 hour report outlining all upcoming daily surgeries for distribution to nursing and support staff.

Performed advanced database queries to identify personnel, medical and billing issues, facilitating immediate and effective problem-resolution. Developed comprehensive knowledge of military procedures and terminology to analyze personnel records and extract information from internal and external records and databases. Act as administrative expert for all Health Insurance Portability and Accountability Act (HIPAA), issues, answering patient inquiries and assisting medical staff on updated policies and procedures.

Using the Composite Healthcare System, enter future admissions for patients going to the medical surgical ward. Review laboratory and radiology results. Update medical charts, create daily and weekly surgery activity reports, and input data into the Uniform Chart of Accounts for Personnel outlining work attendance figures.

Type correspondence including reports, letters, and memoranda. Archive old files and created database-tracking system containing old subject matters and correspondence. Review and sort incoming mail, reports, and other documents. Control incoming and outgoing correspondence and other action documents, following up to ensure confirmation of items received and deadline compliance.

Utilize automated office and information management tools including word processing, spreadsheet, and database software. Oversee computer, facsimile machine, printer and equipment upgrades, and repairs to support medical operations, evaluating processes and implementing administrative solutions for increased productivity. Maintain office inventory and order supplies and publications utilizing the Defense Medical Logistics Standard Support system.

T.M.I Management Services, Inc.

Medical Coder

Killeen, Texas United States

(05/18/2002 - 10/20/2002)

Supervisor: Mary Lou Torres - 210-***-****, may contact.

Hours per week: 40

In highly detail-oriented position, transformed medical diagnoses, procedures, and injuries into designated numerical codes, analyzing medical records and assigning codes to classify diagnoses and procedures to support the military medical system for statistical and billing purposes. Utilizing the International Classification of Diseases-9th Revision-Clinical Modification (ICD-9CM) Current Procedural Terminology (CPT), and the Health Care Financing Administration Common Procedure Coding System (HCPCS) as reference guides, coded the following clinics: Obstetrics, Gynecology, Labor and Delivery, Nutrition Clinic and the Weigh to Live Class.

Evaluated all records for completeness, requested medical records as needed, and reviewed Ambulatory Data Sheets (ADS) to ensure accuracy of all medical information. Assembled patients’ health information by first making sure their initial medical charts were complete. Ensured that all forms were completed and properly identified and signed, and that all necessary information is in the computer.

Regularly communicated with physicians or other healthcare professionals to clarify diagnoses or to obtain additional information. Performed proper coding on all data, and consistent completion of coding tasks in a hectic, fast-paced administrative environment.

Produced and submitted end-of-the-month reports summarizing all coding activity by group. Processed weekly reports regarding every week regarding missing ambulatory data sheets, analyzing reports to identify trends or patterns in order to recommend effective solutions to ensure productive workflow in fasted-paced clinical environment. Promoted to Coder position after only 5 months as Medical Clerk due to close attention to detail and work performance excellence.

TMI Management Systems, Inc.

Medical Clerk

(01/21/2002 - 05/17/2002)

Killeen, Texas United States

Supervisor: Mary Lou Torres, 210-***-****, may contact

Hours per week: 40

Contracted to perform computer data entry, information research, and data security functions for military health facility. Organized, maintained, and retrieved data from the Real-Time Automated Personnel Identification System (RAPIDS) controlling the medical coverage database for Defense Eligibility Enrollment Reporting System.

Provide superlative customer and technical support to patients, senior management, and medical staff both in person and via telephone, responding quickly to all issues, devising immediate solutions when possible, and directing issues to appropriate departments as need. Coordinated appointments for military personnel, scheduling, canceling, and last minute rescheduling of appointments as needed to facilitate quality medical services for maximum number of patients.

Utilized automated office and information management tools including word processing, spreadsheet, and database software. Updated files regularly; purged and disposed of outdated or replaced records. Screened incoming emails and calls. Review incoming mail, taking correct response actions or routing to appropriate office.

Darnall Army Community Hospital

Records Clerk

(09/11/2001 - 02/15/2002)

Killeen, Texas United States

Supervisor: Randy Heist , 254-***-****, may contact

Hours per week: 2

Fulfilled part-time volunteer medical administration position, tracking medical records and distributing medical data and lab results locally and remotely to patient’s duty stations. Queried and input data into automated database, Defense Enrollment Eligibility Reporting System (DEERS) to confirm and verify patient's and family member’s medical services eligibility.

Organized all medical and patient data, confirmed information, and created medical records for newborns, ensuring proper documentation, strictly maintaining confidentiality of records, and facilitating recordkeeping into the Composite Healthcare System (CHCS) at Darnall Army Community Hospital.

Education

College/University

Ashworth College

Distance Learning Program

Norcross, Georgia

United States

(10/22/2004 - Present)

GPA: 3.85

Currently pursuing Associate in Health Administration degree

Key coursework: Business Communications, Business Grammar

College/University

Harcourt Learning Direct

Scarton, Pennsylvania

United States

(10/22/1999 - 01/16/2002)

Degree: Certification - Major: Medical Claims Specialist

GPA: 3.85

45 semester hours

Key coursework: Introduction to Medical Coding, Medical Insurance Form Preparation, Medical Filing, Medical Terminology, Medical Laws and Ethics

High School

Edgewood Senior High School

Ashtabula, Ohio

United States

(09/05/1999 - 06/06/1993)

Degree: Diploma

GPA: 2.85

Description: Major: English, Minor: History

Additional Information

Award - Honors (07/14/2003)

Achievement Medal for Civilian Service, awarded for sustained excellence

Accomplishment Coins (2)

Exceeded standards on all components of annual performance evaluations

Cited in Stars & Stripes for providing excellent care to medical patient

Achievement Medal for Civilian Service, awarded for sustained excellence

Certificate of Appreciation

Certification - Health (07/14/2003)

Health Insurance Portability and Accountability Act (HIPAA) Certification

Basic Lifesaver Certification

Medical Claims Specialist Certification

Training - Technical Skills (07/14/2003)

40

Computer Applications:

Microsoft Word/Excel/PowerPoint/Outlook

S-3 scheduling system

Composite Healthcare system (CHCS)

Defense Enrollment Eligibility Reporting System (DEERS)

Real-Time Automated Personnel Identification System (RAPIDS)

proprietary medical records and billing applications

Office Equipment:

personal computers, workstations, laptop computers, printers, fax machines, copiers, scanners, multi-lime phone systems

Typing speed=100 wpm

Driven and detail-oriented administrative professional with specialized experience in medical record keeping and office procedures. Documented ability to conduct complex data collection, research, and reporting according to strict military and regulatory policies and procedures. Well-versed in all automated administrative procedures including databases and information management systems. Outstanding interpersonal abilities; work well with individuals at all organizational levels. Highly motivated; work well independently or in team environment. Quick learner; able to grasp and implement new concepts effectively. Dedicated employee with strong sense of follow-through and tireless devotion to excellence. Excellent multi-tasking abilities; quick and effective problem solver.

Contact this candidate