Customer Service Quality Control

K AY RIVERA

**** ********* ****** #*** ****: 817-***-**** Cell: 817-***-****

Fort Worth, Texas ***.******@***.***

OFFICE CLERICAL

Records Retention ~ Telephone Skills ~ Multi-tasking

An aggressive, results-oriented individual, who consistently sets and meets demanding goals and

objective in all areas of personal and professional endeavors.

TRAITS AND SKILLLS

Interpersonal Skills Computer Application Detail Oriented

Customer Service Office Machines Problem Solving

Activity Coordination Strong Work Ethic Communication Skills

SUMMARY OF QUALIFICATIONS

Versatile and motivated. Perform diverse tasks and respond to needed changes in high-volume situations.

Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records.

Well-developed time management judgment. Establish and maintain goals and objective with emphasis on prioritizing activities.

Detail-oriented; maintained quality control standards throughout all areas of office procedures and practices.

Troubleshoot and promptly resolve routine and complex problems according to established standards and procedures.

Experienced and reliable in money-handling duties

AWARDS AND CERTIFICATION

National Professional Certifications in Customer Service

Nominated for 2006 Outstanding Older American Award

3 Day workshop Motivational Job Search Certificate

WORK EXPERIENCE

Senior Citizens Services Don Lewis 817-***-**** 08/06-09/09

Center Director

Plan activities for Seniors

Order meals daily

Daily financial statement

Daily paper work

Computer application

Center coordinator

AARP- Social Security Office- Office Clerk 817-***-**** Rosa Arroyo 06/04-7/06

Janet Johnson

06/Performed daily filing of SSI Disability reports

Accessed reports for other departments

Managed the scheduling of appointments of Social Security recipients

Operated general office equipment

Managed daily postal operations

Consistently saved the agency money by managing office supply stock and distribution

Kay’s Day Care Fort Worth, Texas 2/75-2/04

Owner/Manager 817-***-****

Managed front desk reception and check in

Monitored child safety

Performed monthly financial statements

Filled out all appropriate paperwork to receive government reimbursements

Maintained appropriate state and government certifications

Created and implemented weekly lesson plans

EDUCATION

Attended Tarrant County College (Computer Courses) Word & Excel Typing 25 wpm

Attended Rutherford Metropolitan Business School – Fort Worth, Texas

Graduated Trimble Technical High School – Fort Worth, Texas

REFERENCE AND OTHER INFORMATION AVAILABLE ON REQUEST

Contact this candidate