Customer Service Administrative Assistant
Resume:
Ny-eesha Jones
Hamilton, *****, New Jersey, US
Mobile Phone: 609-***-****
Secondary Phone: 609-***-****
E-mail: ***************@*****.***
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OBJECTIVE
Career minded, hoping to find a company that I will be able to learn from as well as grow. Highly proficient with computers and phones.Detailed oriented and always willing to take on a challenge, and learn new things.
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WORK EXPERIENCE
Call Center Representative
September 2008 - November 2010
The JK Grop | State:NJ
Nonprofit Charitable Organizations
Answer inbound calls in a call center setting
Heavy phone and computer usage
Assist callers with questions about the different programs available to make donations
Assist with credit card payments
Health Benefits Coordinator
September 2006 - February 2008
ACS (NJ Family Care) | Trenton, NJ
Healthcare Services
Job entities include, proficient and accurate Customer Service. skills. Assist participants with providing info in regards to the NJ Family Care Health Plan. Participants are able to contact us via phone to have services rendered, such as: Receive Program Info
Request applications for health coverage through NJ Family Care
Verify the start of coverage as well as the termination date of coverage
Enroll in the different HMO's available in each county
Receive assistance with Online Applications
Heavy phone/computer use as well as multi tasking involved in position, as well, as other entities. Numerous programs used, Connexions, OIT, Avaya, Outlook, Mainframe etc...
Customer Service Representative
July 2005 - September 2006
Adecco | Hamilton, NJ
Education
Provide customer service over the phone to students as well as their parents, in regards to the Advanced Placement Program, given by the College Board. Strong computer skills needed, as well as the ability to multi task. Consistency use of the phone as well.
Account Rep
January 2005 - May 2005
TJA & Associates | Princeton, NJ
Legal Services
Responsible for a numerous amount of accounts, in which debt was collected , heavy phone use, as well as computer skills. Customer service
Account Representative
July 2004 - November 2004
OSI | East Windsor
Accounting and Auditing Services
Collection on Business Taxes. In charge of numerous cases. Received proficient training on tax laws, as well as collections. Heavy phone and computer skills used along with respective customer service and support.
Patient Care Tech
July 2000 - March 2003
DEBORAH HEART AND LUNG CENTER | Browns Mills
Healthcare Services
Assist patients and nurses with direct care, stocking bedsides, as well as running labs. Patient escorting throughout the hospital was also a performed duty. On hand customer service and patient support.
Administrative Assistant
October 1998 - June 1999
Child Study Team | Pemberton, NJ
Education
Phone use as well as heavy typing, filing, sorting of mail (drop off/ pick up). Copying/Faxing of approved documents.
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EDUCATION
Some College Coursework Completed,
March 2003 - June 2003
The Ring PJA School of Paralegal | State:PA
Attended the Ring PJA for some Paralegal studies
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