Experienced Customer Service Rep

OBJECTIVE:

Seeking a position related to customer service.

PROFESSIONAL EXPERIENCE:

Etelecare Global Services in Phoenix Arizona from January 2008 to

present.

1. Take inbound calls to troubleshoot AT&T wireless phones.

2. Send out warranty exchanges on wireless phones.

Glendale Rec and Encoding Center/USPS in Glendale Arizona from April 2006 to

December 2007.

1. Data entry.

2. Input addresses to it’s destination.

3. Input change of address forms.

Banner Good Samaritan Medical Center Transport Department in Phoenix Arizona

from May 2004 to February 2006.

1. Transport patients throughout the hospital.

2. Assist nursing staff with patient care when needed.

3. Train new associates.

Dillard National Bank Customer Service Department in Gilbert Arizona from

October 2003 to April 2004.

1. Answer calls from customers.

2. Take care of customer complaints.

3. Process customer applications, raise accounts, data entry.

Family Physicians Group Medical Record Department in Bartlett Tennessee from

September 2002 to March 2003.

1. Duties include pulling patient charts for nursing staff

2. Get charts ready to scan into computer system.

3. Filing patient charts back and fax records to other clinics.

Concord EFSNB Authorization Department Supervisor Assistant in Memphis

Tennessee from September 1997 to March 2002.

1. Assist operators and customers with problem calls.

2. Raise accounts as needed, authorize credit accounts for merchants.

3. Orient new staff on department policies and procedures.

EDUCATION

1. Mesa Community College, Mesa Arizona from Spring 2004-present.

2. Craigmont High School, Memphis Tennessee-Graduated June 1993.

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