Customer Service Manager
Resume:
Ramon L. Santos
Bronx, NY 10456
*************@*****.***
Objective: To secure a responsible, career opportunity where relevant professional experience, formal training and strong leadership skills will be utilized and challenge to make an effective and profitable contribution to overall operations.
Profile Qualifications
Results-oriented professional with over 10 years of increasingly responsible experience in Retail/Office Settings, Airport and loss prevention on security issues
Expertise and accomplishments all facets of Store/Sales Management and Office Administration, encompassing.
Staff development/direction, inventory /cash control, payroll, preparation, customer service, clerical support.
Dynamic interpersonal skills, exceptional organizational capabilities, and well-honed, communication talents.
Computer-literate knowledge of various computer system and software, including Excel 5.0,Microsoft Works, Microsoft Word, Windows Me, Remote pro-watch system alarm response, Statistical Data Entry.
Relevant experience and accomplishments
Operational Managements:
Directed oversaw a broad variety of day to day operational management function, from sales and office support to customer service and employee administration, Managed daily cash intake, reconciled accounts receivables and accounts payable and administered bank deposits. Processed payroll data for hourly/salaried employees via computer Served as the inventory control coordinator, utilizing a special computer program to record the receipt disbursement and monitor/track vendor payments, interface with buyers in the placement of special priority merchandise order.
Employee supervision &development:
Supervised, motivated, directed, coordinated, 30 full and part time employees Mentored staff, interviewed, contracted Airlines, Security, Bank, Hotel, Personnel in conjunction with store manager. Provided one on one /group training for new sales and management employees, evaluating their daily performance and terminating upon need. Prepared weekly work schedules, integrating peak seasonal demands, conduct, various meetings with store personnel, focusing development and operational/security strategies in and effort to promote long term profit improvements.
Office Administration & Clerical Support:
Investigated credit loan applications, Work -1099, cooperate taxes, checks reconcilements top replacement check, prepare financial statements trail balance statements, general ledger balance. Credit memos payroll deduction, timesheet, billing accounts, as per ADP systems, Handle billing inquiry, on tracking payments prepare payroll cost & expense report, cost control, execute a wide -range of multi functional administrative, responsibilities, investigations on business fraud, schedule payments for citation &summon adjudication on hearing deposition. Full charge of judge calendar, revocation and issuance of business license sending padlock order to city marshals and public official
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Employment History
Presently Comunilife Inc Human integrated resource enterprises position residential manager/security occupational therapist /liaison for client advocacy.
Presently NYC Department OF Parks Eagle suite/Park Enforcement officer Seasonal
5/04 to 07/05 Manhattan Security Guard (Takisihimaya) Fire Safety Director/ Lobby Concierge
12/02to 5/04 Hyatt Regency hotel/ Greenwich (Southern service corp.) contract, Housekeeping manager
6/02 to 12/02 Bronx Lebanon Hospital, housekeeper, and environmental worker (temp) modern
6/00 to 7/02 A lot of Cars llc. Finance manager/retail sales Rickles Lincoln mercury dealer
6/00 to 5/04 Bronx Lebanon Hospital (Volunteer) Occupational and Activities Coordinator
2/00 6/00 American Airlines John F Kennedy International Airport Ramp Supervisor
12/99 2/00 Le Marquis Community Correctional Service Corp NY, NY Resident Supervisor
7/99 1/00 Evergreen Airlines/United Parcel John F Kennedy International Airport Ramp Supervisor
4/98 6/89 Lance Investigation Service/security guard, Console Monitor CCTV Supervisor
1/98 3/98 Dunn & Brad Street Accounts Payable and Receivables Specialist. Temp Assignment
8/93 8/97 Viviana Furniture Outlet General Manager
12/91 4/93 Department of Consumer Affairs City of New York Collection Officer
Formal Education
April 28, 2006 Pace University R.E.M Department Fire and science Fire safety director course/ E.A.P Z50 Hi-Rise course upgrade recertification for local law 26 completed April 30,2006
February 2004 Orniville arms co; training for armed security 47 hours course
May 2003 John Jay college Department of fire and science (fire safety director course Z-50) Hi-rise
September 2000 Completed the Qualifying in Food Protection by the City of NY Department of Health
September, 2000 certificate issue by NYC fire dept F-94 Fitness Con FG -PA-FS cert#80411713
September, 2000 certificate issue by NYC fire dept F-33 Fire drill conductor PA cert#80415698
December 1999 completed CPR training & first aide course by dept of Red Cross
NYS. Department of state security guard Licensing div # 100******* exp 03/28/06 renewed
September 1998 completed the pre assignment eight-hour course for security Guard
January 1985 Graduated from Stevenson High School, Major Academic Course
Professional &personal reference will be furnished upon request
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