Seasoned Business manager

Robert A. Barone Jr.

*** ******* ****

Moon Township, Pa. 15108

Home Phone 412-***-****)

Cell Phone 412-***-****)

p7w8fk@r.postjobfree.com

__________________________________________________________________________________

Objective

General Manager/ Business Development/Operations Manager/ Business Department Leader

Skills

• Team oriented and very assertive

• Well Organized

• Read and interpret business analysis reports

• Proficient with Microsoft Office software and Oracle applications.

• Start up of new service business unit.

• Business Development

• Sale of Service Maintenance Contracts and Service Business.

• Evaluating employees, employee development and counseling.

• Prepared yearly Budgets and Revenue Forecasts.

Employment History

Operations Manager, Inter-Tel Corporation, Pittsburgh, Pa. 2005-2007

Responsible for directing and overseeing the installation process of telephone communication systems, servicing equipment, supported processes of which met corporate goals and customer satisfaction.

Managed three technicians and a Project Coordinator. Assigned daily work schedules for the technicians using Oracle software and over saw the projects my Project Coordinator was involved with.

Sold and managed service maintenance packages for our customer’s phone systems to insure our customer’s phone systems were covered and to keep our base customers “in house” for future business. Met with Business owners and Business Managers to promote these sales, with great success.

National Service Manager, Crutchfield Corporation, Charlottesville, VA. 2002-2004

Responsible for the start up and management of a consumer electronics repair business group for Crutchfield Corporation, setting department goals and managed the daily operation of the department. Also, recruited technicians and administrative staff.

The Service Department doubled its repair volume and held our vendor’s highest authorized center’s ratings in a two-year period, under my supervision. (cont’d)

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Approached 14 major Consumer Electronic manufacturers in the USA and secured their service authorizations for my business group. Earned their highest service awards with our service and customer service recognition results.

In February 2004, promoted to Director of Merchandising Services.

Responsible for managing the daily operations of six personnel who gathered technical data from manufacturers and transported that data into a website which allowed customers to determine if certain car audio products fit their vehicles accurately.

Responsible for leading and launching projects for new car audio accessories that would enhance the sales efforts of car audio products. Successfully launched a product called “Installcard” that allows customers to have their car audio systems installed for a small fee near their homes, anywhere in the country, with an “in network” installer.

Worked with all of the various business groups within Crutchfield Corporation and provided leadership and guidance on various projects launched to increase sales.

Branch Manager, Sony Electronics, Inc. 1987 to 2001

Responsible for setting administrative and technician goals. Monitored and evaluated staff productivity; and turn-around-time and accuracy of repairs. Oversaw logistics and product repair and warehousing. Prepared budgets purchased supplies and managed profit and loss statements.

Service Maintenance Contracts were sold at the counter and over the phone to our customers.

Forecast business projections and solicited new business by meeting with Business Owners and Management at major Retailers. Ensured client satisfaction and assured timely customer returns.

Promoted from Supervisor to Branch Manager in 1992.

• Business achievements.

Sony Electronics doubled its service business within two years of my promotion.

We received Profitability and Performance Awards for 10 consecutive years from 1991 to 2001.

Received “Distinguished” performance appraisal in 2001.

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Customer Service Representative, Roadway Package System 1986 to 1987

Responded to customer phone inquiries. lead generation and telemarketing for new accounts.

Participated in market surveys and special projects. Trained new customer service representatives.

Customer Service Representative, General Electric Co. 1980 to 1985

Responsible for inside sales, industrial customer relations, project management, project expediting and pricing.

Production Coordinator, Koppers Co., Inc. 1975 to 1980

Responsible for inside sales, purchasing customer relations, project management, export order coordinator. Expediting and managing warehouse inventory.

R.B. & W. Nut and Bolt Co. 1973-1975

Responsible for maintaining inventory control of tooling, purchasing and expediting deliveries.

George V. Hamilton Co. 1972-1973

Responsible for inside sales, inventory control, quoting material requisitions, writing orders, expediting deliveries and maintaining inventory stock levels.

Education:

Attended business administration courses at University of Pittsburgh and Robert Morris College, Pittsburgh, PA. for 3 years.

Graduate of Cornell High School, Coraopolis, PA.

Graduate of Parkway West Technical Vocation School, Oakdale, PA.

Affiliations:

Board Member of the Moon Industrial Development Association.

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