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Manager Customer Service

Location:
Kirkwood, MO, 63122
Salary:
75,000-90,000
Posted:
June 30, 2010

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Resume:

**** ********* ****

Kirkwood, MO ***** Phone 314-***-****

E-mail p7qj70@r.postjobfree.com

Joel A. Lipof

Professional experience

****-******* ******** ******* ** PRI

Nadcap Chemical Processing Auditor

• Responsible for Quality System and Chemical Processing audits at Nadcap Chemical Processing suppliers

2007-2009 Aero Metal Finishing, Fenton, MO

Production Manager

• Responsible for all Production issues for a NADCAP certified metal finishing company, including P&L.

• Increased revenues by 30% in first year with company.

2005- 2007 TRB/Andarn Electro Services Corp. Paterson, New Jersey

QA/Technical Manager

 Responsible for all Quality and Technical issues for a 2-facility job shop metal finishing company.

 Reviewed and revised Policies and Procedures for maintaining ISO registration.

 In-process of writing and implementing documentation and procedures for potential NADCAP accreditation.

2003- 2005 Magnetic Inspection Lab, Elk Grove Village, IL

Technical Director Metal Finishing

• Responsible for all facets of metal finishing operations of which 95% of all jobs complying with Military Specifications and/or Prime Contractor approvals and specifications, NADCAP approved, including contract review, production scheduling, quality assurance and process improvement, and implementation of new finishes.

• Compiled and wrote complete Test Matrix for all Prime Contractor specifications for compliance with NADCAP requirements.

• Increased revenues by 25% over previous year.

• In process of expanding operations to include new plated finishes, and increasing present processing capabilities by 300%.

1997-2003 Qual-Craft Metal Finishing Co. Attleboro, MA

General Manager

• Responsible for all operations of job shop metal finisher, including inside and outside sales, customer service, capital and expense budget development, with P&L responsibility.

• Increased productivity by over 30%

• Developed and introduced state-of-the-art printing process into anodized film

• Developed for a major writing instrument manufacturer their first aluminum pen, and introduced 12 custom blended anodize dye colors for them.

• Managed 50 employees on 2 shifts

• 1996-1997 Homac Mfg. Ormond Beach, FL

Plating Supervisor, Corporate Environmental Affairs Mgr

• Increased throughput of computer controlled rack and barrel lines by 50%

• Implemented a Quality Team approach that identified issues, and collectively reduced reject rate by 75%.

• Supervised waste water treatment system

• Supervised 25 employees on 2 shifts

• 1990-1996 Framatome Connectors USA Lincoln, NH

Division Metal Finishing Manager, Environmental Coordinator

• Developed all documentation for ISO 9002 Registration

• Managed wastewater treatment facility capable or treating 125,000 gpd

• Responsible for developing Capital and Expense budgets in excess of $1.5 million

• Researched and recommended new computer controlled barrel plating line.

• Supervised 25 employees on 3 shifts

1988-1990 Westford Anodizing Co. Westford, MA

Chemist, Precious Metals Supervisor

• Responsible for analysis and control of all solutions in shop

• Purchased all chemicals

• Troubleshoot quality issues, and developed new processes

• Supervised 40,000 gpd waste treatment system

1986-1988 The Tinning Company Everett, MA

Plant Manager

• Hot solder and hot tin dip to Mil Spec and commercial applications

• Implemented and operated membrane waste treatment system

• Supervised 20 employees on 1 shift

1976-1986 General Connector Company Newton, MA

Metal Finishing Department Manager

• Evaluated, recommended and implemented waste treatment system

• Company liaison with MA DEP and MWRA

• Performed all chemical analyses

• Supervised 20 employees on 1 shift

Affiliations & Licensure • 25 year member of American Electroplaters and Surface Finishers Society

• Member of International Hard Anodizers Association

• MA Wastewater Treatment Industrial Grade 3 License

Objective To utilize my experience in Management and Metal Finishing to work with an organization and assist it in becoming/continuing to be a leader the its field.

Interests and activities Bicycling, golf, home renovation and construction, woodworking



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