Customer Service Manager

LISA COFFMAN

** ******* **** #*** 612-***-****

Circle Pines, MN 55014 *************@*****.***

OBJECTIVE

Seeking a position as a histotechnician in the healthcare industry where continuing education is a priority and the opportunity for growth is available.

SKILLS PROFILE

• Excellent people skills and thrives on helping to solve problems

• Superb communication skills, verbal and written

• Strong attention to detail and safety

• Good filing, charting, documenting and organizational skills

• Strong leadership abilities

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EDUCATION

Argosy University, Twin Cities MN

¬Histotechnology, 2012

¬Clinical training at North Memorial Health Care

¬April 2012-July 2012

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¬Centennial High School, Circle Pines MN

¬Graduated with honors, 2001

WORK EXPERIENCE

Public Health Solutions Fridley, MN 03/2011-03/2012

Lead Staff of Hathaway House

• ¬Assisted in the daily living skills of 4 elderly men with traumatic brain injuries

• Ensuring all clients are in good physical health and assisting with medical appointments

• Encouraged and assisted in developing and maintaining daily living and social skill

• Developing and writing monthly reports on each individual client to be reviewed by county case manager

• Manage and schedule all employees working within the house

• Entering payroll and reviewing for accuracy

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Kwik Trip Inc Farmington/Woodbury, MN 10/2005-12/2010

Assistant Store Leader

• ¬Ensure the highest quality of customer service from myself and other employees

• Manage and schedule all employees

• Merchandise and market weekly specials

• Run cash registers

• Maintain and clean interior and exterior of store

• Receive and unload deliveries as well as stock shelves and cooler

• Daily paperwork, including counting of cash as well as bank deposits

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Cub Foods Pharmacy White Bear Lake, MN 08/1999-10/2005

Pharmacy Technician

• ¬Provide quality customer service

• Run cash register

• Receive, type, and fill prescriptions

• Provide up-most customer confidentiality

• Daily cleaning and organization of pharmacy

• Problem solve insurance discrepancies

• Verify information with doctor's offices

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HONORS / ACTIVITIES

¬¬Received Presidential Leadership Award from Argosy University, October 2011

¬¬Named to Argosy University Dean's List, Summer 2011 semester

¬¬Organized and executed National Histotech Awareness Day for Argosy University Histotechnology Students, 2012

¬¬CPR and First Aid Certified

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REFERENCES

Excellent personal and professional references available upon your request.

Contact this candidate