Engineer Customer Service

Biswajit Parida

Contact : +91-805*******

Email Id : ****************@*****.***

Objective

To secure a challenging career opportunity where I can experience professional growth and noticeably

Contribute to organization success.

Professional Summary

• A dynamic professional with over 1 year 4 months of experience in Manual and Automation Testing.

• Sound knowledge of SDLC and STLC.

• Experienced in Functional Testing & non-Functional Testing, including System testing, Integration Testing, Regression testing, Test Plan Execution, Bug Reporting and Fix Verification Testing.

• Well-known with different types of testing like Smoke, GUI, Ad hoc, Buddy, Hot Fix and Database.

• Sound knowledge on CRM and Higher Ed Domain.

• Knowledge on SQL Queries.

• Experience in running SQL PROFILER traces to verify the DB call from the application to Database as a preliminary investigation of testing.

• Basic knowledge on White-box, Black- box testing.

• Experienced in QTP and Keyword Driven Frameworks.

• Have sound knowledge on Descriptive Programming, Regular Expressions of QTP .

• Good exposure to Test Management Tool Quality Center 9.0.

• Have sound knowledge on VB Scripting.

• Basic knowledge on Load Runner 9.0.

• Proven ability to work as an effective team member and complete the given task within given time Frame

• Team player with good communication and inter-personal skills.

Work Summary

Currently Working as Software Test Engineer at Cubicsoft Solution Pvt Ltd, Bangalore from June 2010 to Till Date.

Education

Bachelor of Technology (B.Tech) in Applied Electronics & Instrumentation Engg. From

The Techno School, Bhubaneswar under B.P.U.T. Orissa with 7.01 CGPA (out of 10) in 2010.

Software Testing Course

Undergone software testing course in Q-spiders software testing training Institute Bangalore. The course contains manual testing as well as automated testing of software (Tools: Load runner, QTP, QC).

Technical Skills

Functional Areas

: Testing (Automation and Manual)

Test Tools : QTP 9.2, Load Runner 9.0

Test Management Tool : Quality Center 9.0 , Team Foundation Server 2010

Scripting Language : VB Scripting,

Language : C++, C, SQL

Database : SQL Server 2005 & 2008, Oracle 9i

Operating System : WINDOWS 2000/XP, UNIX

Project Profile

Project Title #1 Customer Relationship Management (CRM)

Role Test Engineer

Test Tools Quick Test Professional 9.2

Environment .Net 3.5, WinXP, Win2k3,SQL Server 2005 & 2008

Project Description

Customer Relationship Management (CRM) is a sophisticated Web/Desktop solution

Enabling sales, marketing, and customer service organizations to efficiently track and store critical

Customer information. Through a configurable, process-oriented workflow, users can better

Execute Key functional tasks to ensure customer loyalty.

CRM offers a multi-channel solution across the various customer communications Channels: Self-service,

Email, Chat, Phone & more. This is the most powerful and scalable multi-channel CRM solution, delivers

on the promise of total customer communication integration and management. It Scales to support

from 10 to thousands of concurrent users.

Features worked on:

• CRM Client (Web and Windows Application)

• CRM Customer Portal (Web Application)

• CRM Business Administrator (Web Application)

• Lead Management

• Rules, Reports

Utility worked on:

• Data Import Utility

Roles & Responsibilities:

Involved in execution of Functional/Regression Test cases based on SRS/FS (Functional Specification about particular feature)/Change request Specification

Performed GUI, and Hot Fix merge testing

Involved in Compatibility Testing

Performed Smoke Test on Build Releases before delivering to Testing Team

Preparation of Test Automation Scripts using QTP 9.2 for Smoke Test

Interact with the developers in debugging the problems

Review of Test Cases/UE Documents

Involved in Platform Certifications(Windows 2008-32 Bit & windows 2008-64 Bit)

Involved in Browser Certifications

Project Title #2 Machine Inventory Management System (MIMS)

Role Test Engineer

Environment Win2k3, ASP.NET, SQL Server 2005

Project Description

A quintessential portal, highly customized and tailored to serve and support .All Machine inventory

needs of the Cubicsoft Test team. MIMS houses the Collective information about all test Machines using

a centralized Database. Using this portal, testers can apply for a computer with specific OS, CPU, SQL,

combinations. When the admin log in to the system, MIMS Will display all the pending applications and

also auto suggest available (Free) machine of the requested specification. The Admin can then select

any of the suggested machines. An e-mail will be automatically sent to the Applicant with relevant

details about the machine.

Roles & Responsibilities:

• Tracking the requirements & preparing test case for the same

• Test Case Review and Execution

• Unit Testing and Functional Testing

• User Acceptance Test.

• Re Testing of the fixed defects

Personal Profile

Name : Biswajit Parida

Father’s Name : Bansidhar Parida

Date of Birth : 11-sep-1989

Marital Status : Single

Nationality & Religion : Indian, Hindu

Language Proficiency : English, Hindi & Oriya

Hobbies : Playing Cricket & Listening Music

Declaration

I do hereby declare that all the above statements are true to the best of my knowledge and belief.

Place: Bangalore BISWAJIT PARIDA

Date:

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