Customer Service Data Entry

Jae-Eun Shin

**** */* * ****** Ave. Los Angeles, CA 90019

*******@*****.*** (cell) 213- 509-6053

Education

A.A. degree in General Science, Santa Monica College, 06/2008

B.S. in Biology, University of California, Los Angeles, 12/2010

Relevant Experience

2010 October – December

Intern at Los Angeles County Public Health Department (Environmental Health)

- Shadow, assist, and translate for environmental health specialists during restaurant/housing health inspection and survey. Assist various offices duties such as filing and data entry.

2010 September – December

Participation in TEACH, Internship program at UCLA

- Learn to teach health-related topics to children in underserved Venice area and provide academic tutoring and mentorship. Create presentations and lead activities in health-related topics targeted for children.

2010 July –November

Intern at Light the Night Campaign in Leukemia and Lymphoma Society

- Provide administrative assistance for fundraising and kickoff events: data entry, contacting participants/vendors of walk events, making fliers, preparing presentation materials for meetings, filing, keeping track of donation records from participants.

2010 June – December

SCOPE Volunteer at UCLA

- Connect people in underserved communities to free or at low cost community resources (medical/legal aid, housing, ESL/GED classes). Take detailed health/finance status information from clients, research for the right resources, inform clients about the found resources, and follow up for additional needs/ concerns utilizing the resources.

2010 January – March

Volunteer at Westwood Physical Therapy

- Provide administrative assistance to office staff: filing, insurance paperwork, organizing medical records, and observation of physical therapy treatments and activities.

2009 June – 2010 February

Office Assistant at Song’s Acupuncture

- Handle various office tasks including answering phone calls, bookkeeping, scheduling appointments, customer service, insurance paperwork, online advertising, translating for patients.

2008 December - 2009 February

Research Assistant at UCLA Marine Biology Laboratory

- Collect and process sea water samples, recognize and count various types of phytoplankton, interpret collected data to detect harmful algal bloom.

Other Experience

2010 July – January 2011

Server at Sushi Fuji

- Customer Service, including taking order/serving food/running register/dealing with complaints/training new employees.

2008 December - 2009 May

Server at Japanese Restaurant Yamato Enterprises

-Similar duties

Leadership Experience

2006 Spring

Associated Student Representative of Alpha Gamma Sigma (AGS, Statewide Community College Honor Society) at Santa Monica College

- Attend and report to college student body weekly, request and coordinate assistance from student body to various volunteer events hosted by AGS. Attend statewide convention at San Jose for leadership training.

Skills

Fluency in Verbal/Written Korean

Proficiency at MSword/Excel/PowerPoint

Contact this candidate