Customer Service Representative

*** ********* **. ***. **

Atlanta, GA ***** (***) 940–6502 Cell

Email: *********@*****.***

Roger A. Vega II

Objective Pursue a position in an organization where I can apply and advance current knowledge and skills.

Experience 5/2004 to 7/2005 Autotrader.com Atlanta, GA

Transactions Specialist

Completed all invoicing and billing for Dealers in assigned regions.

Assisted dealers with questions & concerns and listing vehicles on our national website.

Worked with a team environment to ensure all transactions and invoicing were completed.

Handled high volume of both incoming and outgoing calls, averaging 100+ per day.

Responsible for training all my dealers on new guidelines and procedures.

$ 15.50 per hour

12/2003 to 3/2004 ADP Benefit Services Atlanta, GA

Customer Service Representative

Temporary position

Answered inquiries about Flex Spending Accounts

Verified account balances, dependent status, and health care claims.

Transit parting account and verified payment status.

$ 13.50 per hour

3/2003 to 12/2003 ACS- Inktel Direct-BOP Atlanta, GA

Customer Service Representative

Processed questions related to insurance claims and eligibility from providers and beneficiaries.

Handled claims data entry and verified eligibility.

Verify prior authorization on selected procedures.

Provided information to providers (pharmacies and physicians) regarding billing and coverage related to Georgia Medicaid and Peach Care plans.

High call volume. Averaged 160/day.

$ 13.00 per hour

6/2002 to 3/2003 ACS State Health Care Atlanta, GA

Pharmacy Service Specialist

Processed insurance claims for pharmacy services provided by government (Medicaid) programs and commercial insurers.

Completed claims data entry and verified eligibility.

Set up prior authorization on selected medications.

Provided information to providers (pharmacies and physicians) regarding billing and coverage related to public programs and commercial health insurance plans.

High call volume. Averaged 100/day.

$ 12.75 per hour

9/2001 to 5/2002 Publix Supermarket #468 Atlanta, GA

Pharmacy Tech

Tended customers seeking pharmacy services in a pharmacy handling an average of 200 prescriptions a day.

Processed prescriptions, including entry in the computer using the PDX system, counting medications, filling prescriptions, completing inventory, and troubleshooting for ineligibility and drug overrides.

Attended phone calls from medical offices and clients.

$ 11.50 per hour

Education Bachelors Degree in Accounting, Graduated 8/2009

Dean’s List

Received High School Diploma from Mill Springs Academy in May 1997

Skills Bilingual (Spanish), knowledgeable of medical, pharmacy, and insurance terms, billing and invoicing, HIPAA trained, computer literate, excellent interpersonal skills, fast learner, self-starter, customer service, troubleshooting. Proficient on Microsoft Word, Works, Excel, Access, PowerPoint, Outlook, and Lotus Notes.

References Available upon request.

Contact this candidate