Customer Service Medical

OBJECTIVE: To secure a career as Data Entry/ collections that utilizes my customer service, clerical& medical background

Skills & Abilities Summary

Excellent understanding of medical terminology

Excellent computer skills

Excellent knowledge of office procedures

Excellent customer service skills, Multi-tasking

Proficient in appointment scheduling

Work Experience

2008 -2010 CMC Pineville Pineville, NC

Nursing Aide

Work in a hospital setting assisting patient with all needs

Reporting any abnormal vitals to nurse

Perform vital signs and blood sugar checks

Records all intakes and outputs

Records all tasks in the computer

2008-2009 Pineville Rehab& Assisted Living Pineville, NC

Nursing Assistant (part-time)

Provide quality care and moral support for residents

Assist residents with daily living activities

Assist with feeding, grooming, and other care

Report any changes of resident to nurse

2007-2007 Premier Clinic Rock Hill, SC

MOA/Phlebotomist

Answered incoming calls, check patient out, schedule appointments

Greeted and triaged patients

Obtained medical history of the patient

Performed laboratory procedures and administer medication

Called insurance company to verify patients insurance

Education

01/2011-08/2011 Central Piedmont Community College Charlotte, NC

Medical Reimbursement Specialist

Medical Insurance Procedures

ICD9 & CPT Codes

Insurance Procedures

Advanced Coding

ICD9 & CPT Codes

05/2006-08/2008 York Technical College Rock Hill, SC

Medical Terminology and Basic Anatomy Certificate

Pharmacology Certificate

Billing Processes and Accounts Receivable Certificate

Medical Office Processes Certificate

CPT Coding Certificate

Medical Office Processes in Patient Records Certificate

Basic Phlebotomy Certificate

Pre- Employment Occupational Certificate

Nursing Assistant Course Certification (84hrs)

Certified in SC and NC

Other courses completed: Professional Development, Office Machines, Information Processing Software

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