IT Manager
Resume:
DARRYL AUSTIN
Victorville, CA. 92395
p6zmi8@r.postjobfree.com 909-***-****
http://www.linkedin.com/in/darrylaustin
IT/TELECOM SPECIALIST
TECHNICAL SKILLS / CORE COMPETENCIES
Software
• Windows 2000,2003 & 2008 Servers
• Active Directory 2008
• Exchange 2007
• Microsoft Office 2003, 2007
• Windows XP, Vista & 7
• VoIP & FoIP Protocols
• TCP/IP, ISDN, Routing, Vlan & VPN
• Novell and GroupWise
Core Competencies
• US Secret Service Public Clearance
• Project Manager Experience
• Budget Reporting and Cost Analysis
• An Effective Technical Trainer
• 16 Years Customer & NOC Tech Support
• Well organized and efficient
• Articulate and creative with practical solutions
• Highly imaginative with many innovative ideas
PROFESSIONAL EXPERIENCE
SMG / ONTARIO CONVENTION CENTER, Ontario, CA 2000 - 2009
Telecom Systems Manager
Project Successes
• Telco Service Provider Cost Reduction Analysis (completed in 2006)
o Successfully eliminated local and long distance charges.
o Reduced costs by 35% from 2000 to 2006.
o Realized a $77,870 savings from 2000 to 2006 (avg. of $13k per).
o Resulted in improved service and consolidation of multiple services to a single invoice.
• In-House Internet Project Revenue Analysis (completed in 2005)
o 66% increased revenue.
o Increase in revenue by $180k+ during 2006.
o Reduced manpower time required for both Technical Service and Customer Service
departments.
• Deployment of VoIP IP PBX – Energy, User Support, and Cost Analysis (Completed in 2006)
o Reduced electrical consumption resulting in a 3% green savings per month. (avg. of $800)
o 60% time reduction realized by changing to a phone system with remote update capabilities.
o Increased productivity and efficiency of admin staff through deployment of VoIP system.
o Realized an 80% cost reduction at remote sites through the deployment of VPN to route calls
back to main building’s IP PBX system. (avg. $2,800 per year)
o Reduced Telco expenses by locking phones with a security code, eliminating call abuse.
• Deployment of FoIP Server – Energy, Inventory & Cost Analysis (Completed in 2008)
o 20% “green” reduction in paper consumption.
o Reduced fax machines from 15 to 3, resulting in cost reductions related to electrical usage,
toner and required maintenance.
o Implemented scanning capabilities of hard copy documents to email. This increased
efficiency by activating back-up capabilities on the server.
o Electronic fax system eliminated loss of hard copy documents.
• Project Manager for Cellular Leased Area – Verizon Wireless and AT&T/Cingular (2003)
o Point of contact for all construction details, scheduling, and/or changes during business hours.
o Managed 5 construction workers and crane operators for the AT&T shelter placement.
o Project coordinator for conduit runs, telecom services, antennae locations, and electrical
drawings.
o Provided electrical consumption report to the Finance department for billing for the first 5
years.
SMG / ONTARIO CONVENTION CENTER, Ontario, CA 2000 - 2009
• Installed and deployed the VoIP IPBX system in 2006 and FoIP in 2008.
• Administration of the ShoreTel VoIP system (ACD, 800 routing, Unified Messaging).
• Configuration of QOS, vlan, and VPN of the ports for the VoIP switches at each site.
• Changes and new email accounts on the Exchange Server 2007 and Active Directory Settings.
• Responsible for providing billing analysis for the administration staff and client services.
• Provided technical support to clients using various computers for connecting to the Internet.
• Responsible for the fiber backbone, hubs, switches, routers, CAT 5 & 6, and hardware.
• Designed and configured the WiFi network in the facility.
• Sales, booking, and coordinating of each ISDN or IP Videoconference.
• Rotating Facility Manager for all departments with the Manager on Duty program.
• Project Manager/Overseer for 4 cellular companies in the construction areas of the facility.
• Administration of the NEC NEAX 2400 ICS PBX and Active Voice Voicemail System.
• Administration of CommView-H Software Call Accounting Computer.
• Responsible for CCTV Cameras, Pelco and Honeywell DVRs and NVR systems.
• Assisted with the Point of Sales system for the F & B and Parking departments.
SMG / LONG BEACH CONVENTION CENTER, Long Beach, CA 1991 - 2000
Telecom Lead Technician
• Utilized program and hardware knowledge of the AT&T/Lucent G-6 PBX system.
• Responsible for replacing and troubleshooting fiber and CAT 5 wiring.
• Managed the administration and security needs for the voicemail system.
• Assisted manager with client orders and billing on the Call Accounting System.
• Provided technical support to clients using various computers connecting to the Internet.
• Responsible for patch and programming of telephones and Internet services.
• Designed Fiber backbone for the exhibition halls.
EDUCATION / CERTIFICATIONS
Cal State University of Long Beach
Course work completed toward degree in Electrical Engineering
Cisco Certification
CCNA - Scheduled for completion April 2010
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