Technical Business Analyst
Resume:
LINDA BIVINS
Summary of Experience:
Ms. Bivins is an experienced Field Manager, Project Lead, and Senior Business Analyst, and Application Program Developer. She is experienced in all phases of the Software Life-Cycle. Her expertise is in analyzing requirements and writing the functional specifications for the implementation of enhancements to Business Software Application Systems. She has worked with both formal and informal Project Management Methodologies and Testing Compliance processes. She has great communication skills and works well with the Customer to meet their needs. She is attentive to detail and provides the highest quality of deliverables. She is technically sound and has over eight years of experience with relational and object oriented databases.
Skill Set:
Systems:
Enterprise Management Systems (10 yrs.), IBM PC (10 yrs.), UNIX(.5 yrs.)
Database Systems:
ORACLE (3 yrs.), DB2 (7 yrs.), Microsoft Access (.5 yr.)
Languages/Software:
SQLCODE (9 yrs.), PL/SQL (1.5 yr.), Toad(6 mo.), COBOL II (8 yrs.), C (.5 yr.), Microsoft Access (.5 yr.), HTML (training)
PC Tools/Applications:
Microsoft Project (.5 yr.), Microsoft Word (10 yrs.), Excel (5 yrs.), PowerPoint (.5 yr.), Visio (2 yrs.), Test Director (6 mo.), UML (training)
Work Experience:
Teksystems – 12/2008
Business Analyst
• Clarified requirements and participated in work sessions for designing the new online Ecommerce Reporting Tool.
• Designed three screens to generate custom reports.
• Wrote a draft Systems Requirement Document, documenting the business functional requirements and screen process flow.
• Created a cross reference of all required reporting fields.
Environment: ECommerce, Oracle, Excel 2003, Word 2003, MS Outlook
Ryder - 05/2007 – 10/2008
Application Launch Manager – IT Consultant
• Clarified Requirements and coordinated work sessions for the Ecommerce RyderOnline Transportation Management Application.
• Mapped the System Configuration for New Client Implementations.
• Created Change Requests for System Enhancements
• Wrote IT Functional Scope documents and reviewed with QA test team.
• Assisted QA team members in determining Test Cases, including end to end and regression testing. Reviewed and approved QA Test Plans
• Updated Training documentation and created Visio System flow diagrams
• Coordinated EDI Interface transaction setup from SAP/JD Edwards systems and Interfaces to the Data Warehouse.
• Created sqlcode statements and database views
Environment: ECommerce, Oracle 10i/Toad, Excel 2003, Word 2003, Visio, Lotus Notes
Diamond Concepts 09/05 – 03/2007
Senior Consultant/Technical Analyst
• Developed PL/SQL Report Extracts for Alliance Data Systems Energy Billing System project using the PEACE CIS System.
• Documented Batch Daily Processing Cycle and created Visio flowcharts
• Wrote High Level Design Documents for the Conversion Team.
• Wrote Conversion Sqlcode Scripts for System Upgrade.
• Designed, Developed, and Executed QA Test Cases using Test Director.
Submitted Change Requests to Change Management for Code Migrations and System updates for ECommerce Training Environment.
• Created and managed data setup for ECommerce Training Environment
Environment: PL/SQL, Sqlcode, Mercury Quality Center Test Director, UNIX, .net, Windows XP, Excel 2003, Word 2003, Visio, Test Director, Agile Project Methodology
Worldwide Shore Services 05/04 - 09/04, G. S. S. 05/03 - 9/03
Passenger Service Representative
• Process guest data using the Customer Service Application System for Celebrity/Norwegian Cruise Lines
• Validate International Passports, Green Cards, Visas, Birth Certificates, Credit Cards, Emergency Contact and Room assignment information
Environment: AS/400, Windows 2000
Computer Horizons Corporation 03/01 - 07/01
Senior Business Programmer Analyst for Airborne Express Enterprise Revenue
system.
• Worked on a development team to build a new Enterprise Revenue system.
• Mapped existing business rules to new system requirements
• Designed four new online Fee screens with the new required fields and
functionality
• Converted business requirements into functional specifications for the new online
Fee panels
• Created test plan for customer data conversion
• Developed program to convert all Customer data from legacy system to the new
system (11 new Customer Database tables)
• Interviewed end user and defined UAT to convert the customer data
Environment: MVS, COBOL II, JCL, DB2 SQLCODE, CICS, IMS/DB, SPUFI,
Catalog Manager
Programming & Consulting Services 11/00 - 01/01
Senior Business Programmer/Analyst for Affinity Insurance new Enterprise
Customer Service System
• Worked with Customer System development team to define letter and notices field requirements
• Designed and created over 100 SQL functions to support the letter and notices.
• Supported the development of TAG functions to align data to the documents
• Facilitated team member in aligning all new functions into executable format for implementation
Environment: AS/400, DB2 Sqlcode
Andersen Consulting 8/99 - 10/00
Senior Consultant/BPM for the USWEST Enterprise Billing system
• Work on the conversion of the Legacy Billing System into the new USWest Enterprise Billing Management System..
• Converted Business requirements into Functional Specifications.
• Focal Point for the Invoice Repository Data.
• Lead the organization of team training’s for Cross Team Business knowledge.
• Redesigned application designs for performance enhancements
• Created process flow diagrams, test plans, and error processing documents
Environment: MVS, COBOL II, JCL, DB2 Sqlcode, ProEdit, 4P Workbench
CIBER Consulting 11/96 - 6/99
Field Manager/Senior Application Specialist
• Field Manager for six CIBER technical computer consultants
• Interviewed their managers and performed annual performance reviews
• Performed annual salary adjustments
• Informed consultants of CIBER’s corporate policies and procedures
• Managed problems at the client site
• Trainer for CIBER management workshop on situational leadership
• Performed technical interview for new CIBER employees
Education & Training:
BA, Mathematics, University of Washington, 1989
Project Management Certification, University of Washington Extension College, 1997
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