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Customer Service Manager

Location:
Tirupati, AP, 517501, India
Salary:
13k-15k
Posted:
September 03, 2010

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Resume:

T.D.SATHISH KUMAR

E-mail: p6oa99@r.postjobfree.com

Ph no. 903-***-****

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Objectives

Seeking a position to utilize my skills and abilities in the organization that offers professional growth while being innovative and proud of the work.

Education Details

Degree Year Institute University/ Board

MBA (Marketing, H.R) 2006-2008 ICFAI ICFAI University

B.Com(C.A) 2003 -2006 Emerald’s Degree college S.V.University

Intermediate(CEC) 2001 -2003 Emerald’s Junior college State Board

Matriculation 2000 -2001 Prashant E.M.High School State Board

Computer Expertise: MS Office, Oracle, VB, Windows, Tally.

Strengths; Fulfill the Commitment, Initiating, Punctual, Hard Work and Responsibility.

Work Experience: Worked as Marketing Executive in DHL Express, From Sep 2008 - Jun 2010.

• SIP (Summer Internship Program) March 2007-july 2007

Company Name: UTI Securities Ltd

• Participated in Airtel Project Parichay Short pay Assignment for 2 months in due course of MBA.

STRENGTHS

 Ability to meet the deadlines.

 Presentation Skills

 Optimistic, Disciplined and highly innovative.

 Possess high humanitarian values and soft spoken.

 Strong desire to learn more.

Project:

Management Thesis - I: A comparative study of UTI Securities with IDBI & its impact on market strategies.

Job responsibilities:

• Making calls and fixing appointment with corporate people and make tie-ups with them.

• Making tie-ups with educational consultancies and institutions.

• Interact with students and explaining our products and services.

• Taking care of customer bookings and accurately enter relevant booking data into the computer system.

• Offer additional services as required e.g. insurance, packaging, Jumbo Box, account facilities, etc.

• Monitoring each and every shipment until it delivered.

• Providing full tracing service for customers by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments.

• Providing a high level of customer service, Deal competently with customer complaints and take all possible action to resolve the issue to the customers’ full satisfaction.

• Day end sending Daily Sales Report to Area Manager.

Personal Information

Name : T.D.Sathish Kumar

Father’s Name : R.Dayalan

DOB : 03/01/1986

Marital Status : Single

Gender : Male

Address : 72/G Railway Quarters

Near R C Road,

Tirupati – 517501.

Language known:

 English - Read, Write, Speak

 Telugu - Read, Speak

 Hindi - Read, Speak

DECLARATION:

I hereby declare that the above information’s are all true and most excellent with my knowledge.

Date:

Place: T.D.Sathish Kumar



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