Credit Analyst/Bankruptcy Specialist

QUALIFICATIONS PROFILE

Performance-driven professional equipped with several successful years in diverse areas with focus on business analysis, negotiation, policy development, and operational procedures. Possess in-depth knowledge in coordinating various programs while driving profitable operations within constantly changing environments. Adept at developing and implementing cost-effective strategies while balancing operational efficiencies and business growth. Expert in establishing procedures to ensure improvement in customer experience, significant cost reduction, and successful achievement of corporate objectives. Acknowledged as motivated and goal-oriented leader; skilled at directing and motivating people based on professionalism.

KEY STRENGTHS

Leadership and Collaboration

Analysis and Problem Resolution

Creativity and Innovation

Bankruptcy / Credit Buying / Collections

Strategic Planning Skills

Process improvement

PROFESSIONAL EXPERIENCE

Chrysler Financial - Auburn Hills, MI

S-TIER CONSULTANT 2008-PRESENT

- Provide consulting services to 82 dealers, senior-management team, and 50 field staff members

- Led the successful repositioning of S-Tier brand increasing market share by 15 percent

- Generated a significant increase in S-Tier brand sales volume that progressed nationwide ranking from eighth to second in 2008

- Managed the development and implementation of critical process improvements, which resulted in a nine percent reduction in portfolio exposure

- Led the successful launch of several marketing activities and sales incentives, which increased 2008 revenues by 11 percent and sales volume by 33 percent

- Designed and implemented a communication infrastructure creating dialogue channels for all stakeholders

- Delivered PowerPoint presentations for best practices conferences, training sessions for field staff and sales meetings for senior management

- Commended for exceptional performance in achieving 113 percent of 2008 S-Tier goals

- Served as Subject Matter Expert for S-Tier brand

Chrysler Financial - Auburn Hills, MI

RETAIL CREDIT ANALYST 2005-2008

- Engaged in numerous functions related to reviewing and processing 80 retail and lease credit applications daily

- Developed highly-productive business relationships with more than 30 finance managers and provided front-line assistance to increase business partner’s market penetration

- Directed strategic business planning and implementation for more than 30 multi-million dollar dealerships

- Led data mining efforts and developed SWOT analysis to define and improve market share

- Generated a significant increase in market penetration by 64 percent in 2008 and 35 percent in 2007

- Provided exceptional performance in achieving 125 percent of 2008 combined year-end goals; achieved 139 percent of 2007 combined year-end goals

- Provided training to more than 30 finance managers and dealer personnel in industry leading technologies

Chrysler Financial - Farmington Hills, MI

BANKRUPTCY SPECIALIST 2001-2005

- Utilized strong management expertise in coordinating six multi-state bankruptcy law firms

- Highly proficient in the use of Bankruptcy PACER, and interpreting court docket and motions

- Mitigated losses from depreciation of assets by 25 percent in 2001 to 2004

- Helped establish flat fee program for outside counsel, which reduced costs by 22 percent

- Conducted extensive research that led to the successful development and implementation of Dealer Letter, achieving annual cost savings of $147,488.81

- Functioned as project manager for bankruptcy training CD-ROM, which resulted in a cost benefit of $148,752.50

- Employed project management skills in directing the Equifax replacement project reducing cost by 14 percent

- Collaboratively managed the design and ensured thorough implementation of the National Best Practice Conference in 2004

- Facilitated training with new bankruptcy specialists and law firm personnel from 2002-2005

- Organized program for month-end analysis that mitigated losses by 20 percent nation wide

DaimlerChrysler Financial - Troy, MI

ZONE SUPERVISOR 1999-2001

- Directed teams of 10 to 15 customer service representatives tasked with liquidating multi-billion dollar lease and retail portfolio

- Implemented successful plans that reduced quarterly and yearly repossession losses

- Mentored and trained customer service representatives teams to enhance customer service proficiency

- Coordinated “SWAT” training program preparing teams of 15 to 30 customer service representatives for higher-risk collections

- Spearheaded incorporation of multiple business zones into one business center while reducing fixed expenditures

Chrysler Financial - Troy, MI

CUSTOMER SERVICE REPRESENTATIVE 1997-1999

- Liquidated multi-million dollar portfolio of retail and lease contracts

- Managed an average of 55 payment commitments daily

- Identified and implemented viable solutions to critical customer service issues while achieving an 80 percent cure rate on delinquent accounts

EDUCATION

MASTER OF BUSINESS ADMINISTRATION - Walsh Business College - Troy, MI - In Progress

BACHELOR OF ARTS IN PSYCHOLOGY - Oakland University - Rochester Hills, MI

PROFESSIONAL TRAINING

Sales and Credit Trainings

AWARDS AND HONORS

Rated “Excellent” on 2008 performance evaluation

Recognized as “Top Performer” in 2007 for Business Development territories

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