Alpharetta, GA 30022 firstname.lastname@example.org
Experienced System Administrator for Microsoft Windows, SQL, Exchange and SharePoint enterprise environments; project manager and technical lead for multiple system upgrades and migrations. Proven history of implementing, deploying, and administrating secure environments with attention to detail and follow through on all assignments.
Technical & Operational Skills
End User Training
Customer Service Skills
Skills and Assets
Microsoft Windows, SharePoint 2007 & 2010, Project 2007 and Basic Proficiency with SQL Server 2005 and 2008 R2, Windows PowerShell, Blackberry Server
Completed Microsoft SharePoint 2010 Training course on Configuration and Administration as well as Designing Infrastructure
Active Directory, Exchange Management
Cypress Communications/Broadvox Inc. Atlanta, GA
Systems and SharePoint Administrator 2008- Present
Served as the administrator for a complex environment with 80 Windows servers, 30 Linux, and 4 ESX Servers. Covered these servers on a 24X7 rotation basis.
Administrator SharePoint 2007 Site Collections and provided end user training.
Collaborate with department managers to develop new SharePoint site that would streamline file sharing as well as Project Management
Successfully installed, configured and administer Project Server 2007
Designed and managed backup scheme for the SharePoint Farm and database.
Set-up SharePoint 2010 Lab environment in for upgrade testing and preparation
Managed various system upgrades with effective user communications and change control.
Help desk lead – Managed and led Help Desk team activities and provided management reports weekly and improved ticket closure rate by 15%.
Managed the helpdesk queue to ensure that tickets are resolved in a timely manner
Help Desk Analyst
Supported external Customer Base of over 65,000 users across more than 6,000 companies. Provided Trouble Shooting of PC and LAN Set Ups, VoIP Connectivity, Network Configuration Problems, Hardware Conflicts, Router Configurations and Soft Client Installation and Support.
Achieved goals for Increased Customer Satisfaction Scores by 10%. I Exceeded the Goal and My Customer Satisfaction Scores were increased by More Than 30% over a Six Month Period as Measured by Call Statistics, First Call Resolution, Customer Feedback and Surveys
Provided Support to over 250 Internal Users of Microsoft Exchange, Nortel CS2000 and AS5200 Voice Over Internet Protocol telephony applications, both hard and soft client, as well as prepared, built and deployed PCs for new employees
Creative Shading, Inc. Alpharetta, GA
Account Manager 2007 – 2008
Increased sales by 5% by cold calling prospective customers daily and following up on customer inquiries received from the web and tracking them on salesforce.com
Increase product awareness by presenting and training current and potential vendors on the many uses of the product through Trade Shows as well as product webinars
Lowered companies IT outsourcing cost by resolving minor computer and printer issues
Baby Togs, Inc New York, NY
Sales Assistant/ Jr. Account Manager 2006 – 2007
Developed and maintained customer relationship through regular communication via email and telephone
Increased sales by analyzing sales data weekly to proactively identifying customers potential needs and presenting them with the necessary information
Initiated and implemented an automated style cross- referencing system which simplified the searching processes
COACH, Inc. New York, NY
Pre- Production Associate (Product Development) 2005 – 2006
Effectively tracked and managed the development of multiple prototypes as well as the factories that were manufacturing them
Coordinated with the Design, Design Support & Materials Management departments throughout development process to ensure all samples have meet the set requirements
Minimized sample quality errors by affectively communicating via email changes as well as special requests made by the design team to our manufacturers. This also decreased the turn around and approval time of prototype samples
Scanty Brand New York, NY
Sales Support Associate 2004 – 2005
Increase order entry efficiency by revising existing mass production ordering system to single units orders
Coordinated with MIS to develop appropriate selling and inventory management reports
Minimized costly charge backs by ensuring we were in compliance with all vendors shipping and routing requirements
The City University of New York, College of Staten Island, Staten Island, NY
Bachelor of Science Degree in Business Management June 2004
DeVry University, Alpharetta, GA 2008- 2009
Additional course work: Manage and Maintaining PC, Networking Fundamentals, Routing Protocols and Concepts, LAN Switch and Wireless and Public Speaking