MARSHA D. HARRISON

**** *. **. ***** ******, VANDALIA, IL 62471

PHONE: 618/283-8793 CELL: 618/292-8418

Email: p624h5@r.postjobfree.com

Objective To work at a position where I can use my skills which include telephone; administrative work; secretarial, management; long term care and insurance work

Professional Skills • Microsoft Office

• Microsoft Windows

• Microsoft Spreadsheet

• Customer Service Skills

• Management Skills

• Filing/Editing

• Typing (72+ cwpm)

• Office Procedures

• Telephone Skills

• Multi-tasking

• Organizational skills

10-key calculator

Education Office Technology Program / Vocational Secretarial Training/College Accounting – Kaskaskia College

Health and Life Insurance Course/Passed Illinois Insurance test for Life and Health

Employment Skills • Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on an as-needed basis

• Ability to follow instructions well and make decisions with no supervision

• Motivated and supervised 10+ employees on daily basis

• Maintained all record-keeping procedures Delegated responsibilities to employees to meet company’s expectations

• Effectively developed telephone communication skills

• Over 30 years of secretarial/administrative assistant experience

• Payroll Clerk

• Insurance and investment

Employment History (5+ Years)

In Home Health Care Aid – Self employed 2005 to Present

Business Office Administrator – Edward Jones, Inc.

2004 to 2005

Business Office Manager– Cherrywood Healthcare

2000-2003

Sales Executive – Vandalia Leader-Union News 1999-2000

Employment History Summary

* As business office administrator at Edward Jones, Inc. I helped individuals understand their investments, transferred money for clients, answered multiple phone lines, imported and transferred data on a daily basis.

* As Business Office Manager at Cherrywood Health Care Center I took care of the Residents’ Trust Accounts and assisted with obtaining Medicare/Medicaid payments as well as all insurance benefits, posting to proper accounts, depositing monies into corporate account and reconciling checking account. I also worked with Accounts Payable on a regular basis. During this time, when medical staff was short, I assisted with the residents. I helped with their meals, ambulatory assistance, talking with them when they were confused.

* As Sales Executive at Leader-Union newspaper, I obtained new accounts and serviced existing accounts. My position was to sell advertisements for the newspaper.

* I have worked in 4 different law firms as a Legal Secretary and as an Administrative Assistant for Mid-State Special Education. These positions can be explained if needed.

* I worked as an insurance assistant in assisting the elderly in understanding their EOB (Explanation of Benefits) as well as Assistant to the District Manager for Country Companies

* I have worked over 30 years in the secretarial/Administrative Assistant field.

* I have 12+ years of legal secretary experience

* I worked as a Date Entry Clerk for the State of Illinois, Department of Public Aid, Child Support Enforcement where I took payments from individuals and posted them to the proper accounts

* I am quite flexible and confident in my skills. As I have no children at home and my husband travels quite frequently on overnight stays, I am also very flexible with my time.

*I worked as Sales Representative for a family owned beverage distributing business for over 4 years.

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