ANDY MECKLER
**** ****** **** *** ● Henderson, Nevada 89052
702-***-**** ● ****.*******@*****.***
EXECUTIVE MANAGEMENT: FOOD & BEVERAGE/HOSPITALITY
Operations, Training & Development, Analysis, Hospitality Technology, Business Intelligence
Visionary foodservice and operations specialist with 15+ years of experience contributing to optimal performance. Uniquely skilled in complex, large volume, multi-unit and special event venues while delivering commitment in service, revenues and efficiencies. History of success in strategic planning to propel growth, and staff development to insure the constant striving for excellence. Demonstrated abilities in client relations, account management and win-win solutions.
F&B Service Operations ● Contract Catering ● Project Management ● Turnarounds ● Special Event Planning ● Financial Analysis and Reporting ● Business & Industry ● Training Curriculum Development ● Sports & Entertainment ● QSR/Casual/Fine Dining ● Resort & Gaming Operations ● Business Intelligence ● Regional Director
PROFESSIONAL EXPERIENCE
AVERO LLC, Las Vegas, Nevada ● 2005-2009
A Restaurant Operations and Consulting Group specializing in Business Intelligence solutions for the Hospitality Industry.
Senior Training Consultant for F&B Operations (2007-2008)
Chief leadership and management of training, development and curriculum for both internal and external clients, including progressive modular learning systems and a certification process for the optimal utilization of Avero “Slingshot”. Verified training processes and ensured updated materials and website. Instructed numerous seminars including: Business Intelligence for the Restaurant Operator, Introduction to Slingshot, Advanced Food & Beverage Analysis, Capturing Server Controlled Revenue and Creative Inventory Control. The successes of the Training efforts were easily measured by the quantifiable improvements of clients’ Food and Beverage operating efficiencies and profits.
Key Accomplishments:
• Realized significant client ROI by a clear focus on capture of “lost” revenue.
• Delivered exciting programs and seminars.
• Received certification from AHLA as a Certified Hospitality Trainer
• An annual client retention rate of over 95%
National Client Executive (2006-2007)
Served as the primary contact and facilitator for the nationwide rollout of Avero Slingshot at Harrahs Entertainment 34 Casinos & Resorts. Consulted and trained over 600 managers from Vice-Presidents to Unit Managers in addition to providing effectiveness analysis to senior management.
Key Accomplishments:
• Individual properties achieved an average 90 day ROI.
• Management consulting and a specific focus on solutions, helped generate an additional $1.5 million in annual F&B profits for just one client property.
Regional Manager of Operations (2005-2006)
Opened, managed and grew the New York Company’s second office in Las Vegas, Nevada. This market ultimately accounted for over 60% of annual company revenues.
Key Accomplishments:
• Hired, trained and developed the Las Vegas-based staff of 4 Account Managers and a Sales Manager.
• In a 4-year period, successful client relations accounted for regional penetration from a single hotel to over 90% of the Las Vegas strip hotels.
• Key client portfolio included Harrahs Entertainment, MGM Mirage, Innovative Dining, Wolfgang Puck and Pinnacle Entertainment.
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Andy Meckler ● ****.*******@*****.*** ● Page 2
TIMBERS RESTAURANTS, Las Vegas, Nevada ● 2003-2005
A subsidiary of Resort Gaming Group, based in Las Vegas, Nevada with over 1,500 employees.
Director of Operations
Spearheaded and directed operations, logistics, training and management succession for 12 Taverns with average F&B revenues of $2 million. Supervised 350+ managers and employees. Closely liaised with the Marketing department to host and plan special events, customer loyalty programs and menu development. Implemented internal control procedures that successfully decreased shrinkage and raised revenue.
Key Accomplishments:
• Increased same store sales by 8% through aggressive marketing and in-house promotions. Decreased C.O.S. through an innovative and streamlined product mix.
• Dramatically reduced payroll costs while sustaining optimal service.
• Championed the launch and opening of 4 new properties in a 12-month span, in addition to a new concept “Quarters”.
• Identified, created and implemented specific recruiting, training and performance standards for an industry specific position of “Gaming Bartender”, resulting in significant gains in gaming handle and customer loyalty.
ARAMARK, Louisville, KY and Santa Clara, California ● 2000-2003
The country’s largest contract services company with a specialization in Food & Beverage operations for Entertainment, Arenas, Stadiums, Business Dining, Hospitals and Higher Education.
Area General Manager – Business Services, Santa Clara (2001-2003)
Operational responsibility for Intel and Lockheed/Martin with combined revenues of $4 million. Corporate Dining responsibility for 5 Dining Rooms serving over 8,500 employees daily in addition to high profile executive catering, special event management and rebranding of the client’s facilities.
Area General Manager – Sports & Entertainment, Louisville, Kentucky (2000-2001)
Provided Food, Beverage and Retail operations at Churchill Downs and The Louisville Sports Spectrum with over 95 points-of-sale, including 6 restaurants, concessions, grandstand vending, luxury suites, corporate tents and retail.
Key Accomplishments:
• Built reputation for excellence in retention, safety, quality control and training program development resulting in a contract expansion for an additional 4 campuses.
• Increased forecasting proficiencies and helped reduce operating expenses by 20%.
• Planned, coordinated and implemented service for the Kentucky Derby and its 300,000 guests resulting in the most profitable Kentucky Derby ever. $7 million in combined revenue and over $1.4 million in profits during the 3-day Derby Festival.
• Featured in The Travel Channel’s documentary “The Secrets of The Kentucky Derby”.
EDUCATION & CREDENTIALS
MS, Hotel & Restaurant Administration
University of Nevada, Las Vegas, Nevada
Certified Hospitality Trainer (CHT)
American Hotel & Lodging Association Educational Institute
Additional Certifications in HACCP, ServSafe and CFE