Kaleia
Resume:
Kaleia McMillan
Independence, MO 64055
*******@*******.***
Employment Objective
Seeking a Position as a Project Specialist - STORM - RMS+
Summary of Qualifications
Well-versed in resolving all common computer problems, including: Viruses, Slow performance, Errors, E-mail client set-up, Software Installation and Configuration, Wireless Networks, Peripheral problems
Strong analytical, problem solving, verbal and written communication skills and a strong commitment to customer service
Work History
Geneva Roth Companies Shawnee Mission, KS (July 2008 to April 2009)
Network Technician
Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the network, the Internet, the mainframe, PCs and new computer technology. Configure and install Windows workstations operating systems in response to the demands of a complex network design. Create new user accounts Active directory and Exchange, reset user passwords, move users’ accounts, disable or enable a user account
Used established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
BES Administrator served as technical consultant for issues related to BlackBerry/BES systems. Provide support for help calls involving server or devices. Maintain necessary records and information databases, problem resolution, ordering of equipment and end user set-ups.
Work with Site Administrators in the design and development of their SharePoint Sites; which includes site customization, setting up security, workflow and created custom web parts.
Responsible for Asset management log all IT asset. Physically tag and document each component of computers and computer networks, including but not limited to thin client, and BlackBerry hand held devices. Successfully created an asset database utilizing Wasp Technologies Mobile Assets.
Special Project includes Project Move; Scope of Work and MS Project Gantt chart, converted to csv. For easy migration to SharePoint, Active Directory/Exchange cleanup, and Visio drawings of Customer Service floor plan. Participate in on-call 24/7 and submitted Weekly Progress Reports
Martin, Leigh, Laws & Fritzlen P.C Kansas City, Missouri (Oct 2007 to July 2008)
Help Desk Analyst
Provide problem resolution via telephone, e-mail and remote support for all corporate users of computer software, hardware, peripherals and networks.
Administrator of all on line applications responsibilities includes grant access, change, add/remove end users and reset passwords
Log all help desk request and activities accurately in tracking system and escalate issues as needed. Provide helpdesk team documentation and order toner for all printers and scanners.
Perform updates, installations, troubleshooting and repair via telephone, e-mail and remotely. Provide excellent customer service to users at all levels. Utilize tools include knowledge base, FAQs, internet research etc. to resolve customer problems effectively.
Responsible for weekly progress reports which outline current goals any difficulties, goals achieved and unexpected results. Special projects include Disaster Recovery Plan and Active Directory/Exchange clean up.
Black and Veatch Overland Park, Kansas (Jan. 2007 to Oct. 2007)
IT Liaison
Provide technical support, and problem resolution, as the IT Liaison for both Cash Management and Accounting department.
Responsible for achieving optimum functionality of workstation and quick resolution to issues
Used established tracking system to requests hardware and software and provide detailed configurations specifications and by effectively communicating technical needs to IT department.
Research technical specifications and end-user preferences to aid IT department creation SharePoint portals assisted in development, deployment and maintenance
Tasks included shipping hardware to offsite employees and providing e-mail and telephone support to end-user and supplying detailed instructions for easy access to the network.
Kansas City Stationery Co. Kansas City, Missouri (May 2000 to Jan. 2007)
Accountant/ Technical Support
Responsible for the maintenance and troubleshooting of mixed system environment.
Perform hardware and software upgrades troubleshoot basic networking and server issues and routine backups, updates to website, workstations and peripherals maintenance.
Responsible for company customer inquiries, mail distribution, and bank deposits
AP/AR, Year End Closings, Journal entries, General Ledger.
Prepare Monthly Financial Statement Preparation, GL, Bank Reconciliation, Account Reconciliations, Aging Month End Closing and Year End.
Education
AA English MCC Longview, MO (1995)
BS Mgmt/Computer Information Systems Park University Parkville, MO (2009)
References Available
Upon Request
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