Jayanagar *th block east, Bangalore - 560011
Phone No. 080******** ; Email: email@example.com / firstname.lastname@example.org
I am a well presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their flight. Having a outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence. Comfortable working in a fast paced environment and able to build and maintain good relationships with work colleagues and passengers through a genuine desire to understand their needs and support them.
CURRENTLY LOOKING FOR A SUITABLE CABIN CREW POSITION WITH AN AIRLINE THAT OFFERS VARIETY AND THE OPPORTUNITY TO DEVELOP BOTH PERSONALLY AND PROFESSIONALLY.
QUALIFICATION BOARD/UNIVERSITY YEAR OF PASSING PERCENTAGE DIV
H.SL.C. CBSE 2003 73% 1st
H.S.(Science) CBSE 2005 68% 1st
B.Sc (Botany Major) Gauhati University 2008 69% 1st
MBA (HR Major, Mktg Minor) NEHU(north eastern hill university, Tura campus) Completed(2009-2011 batch) 72.19% 1st
POSITION INSTITUTE PERIOD Experience Period
1.Assistant faculty in comp education Institute of Computer and Professional Studies,Assam 1stApril’08-22ndSept’08 1 year
2.Customer Service Executive in Anjaybee Infotech Anjaybee Infotech, Assam 23rdSept’08-3rdAug’09 10 months
3. Agency Manager Birla Sunlife insurance company, Meghalaya 1stAug’11-4thjune’12 10 months
4. HR Recruiter Job Gate Manpower, Bangalore From 1st Aug Still continuing
With Birla Sunlife Insurance Company Ltd(Aditya Birla Group), Meghalaya
Managing a team of agents, motivating them and getting work done by them.
Customer service, satisfaction and relationship management.
Recruiting agents and making them high producing agents by bringing sound business.
Looking after the retention of the agents in my team.
With Anjaybee Infotech (Aircel), Assam
Solving customer queries and problems.
Handling quality calls
With Institute of Computer and Professional Studies,Assam
Teaching the basics of Microsoft Office including MS Word, MS Powerpoint, MS Excel, MS Access.
With Jobgate Manpower, Bangalore
The entire process of recruitment, recruiting, selecting and joining people for bpo voice, non voice and tech support process
QUALIFICATION INSTITUTION YEAR PERCENTAGE
Certificate Course in Comp application Aptech Computer
Chandmari 2007 73%
Tally 7.2 Aptech Computer
Chandmari 2008 69%
7 days training programme MSME,Medium, small & micro enterprises 2009
2 days training on How to face interviews ROTARY CLUB, TURA 2009
2 months project training in IOCL training & development matters IOCL,ghy refinery Jan & feb 2011
10 days training in HR recruiting, Payroll mgt, legal compliance, soft skills Ajax Management Consultants pvt ltd July 2012
LANGUAGES READ WRITE SPEAK
ENGLISH YES YES YES
HINDI YES YES YES
ASSAMESE YES YES YES
BENGALI YES YES YES
Dancing, painting, Listening music, reading novels & travelling
NEHU University 3rd topper in MBA, NEHU,
Class 2nd topper in MBA, NEHU,
Active member of Placement Cell in NEHU Management Department.
Name : Upasana Patowary
Father’s Name : Sri Pratap Patowary
Date of Birth : 30th April 1987
Religion : Hinduism
Nationality : Indian
Contact No : 080********
Gender : Female
Marital status : Single
I hereby declare that all above particulars given by me are true to the best of my knowledge & belief.
Place: (UPASANA PATOWARY)