Customer Service Manager

CURRICULUM VITAE

UPASANA PATOWARY

Jayanagar *th block east, Bangalore - 560011

Phone No. 080******** ; Email: ***************@*****.*** / ***************@**********.***

I am a well presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their flight. Having a outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence. Comfortable working in a fast paced environment and able to build and maintain good relationships with work colleagues and passengers through a genuine desire to understand their needs and support them.

CURRENTLY LOOKING FOR A SUITABLE CABIN CREW POSITION WITH AN AIRLINE THAT OFFERS VARIETY AND THE OPPORTUNITY TO DEVELOP BOTH PERSONALLY AND PROFESSIONALLY.

QUALIFICATION BOARD/UNIVERSITY YEAR OF PASSING PERCENTAGE DIV

H.SL.C. CBSE 2003 73% 1st

H.S.(Science) CBSE 2005 68% 1st

B.Sc (Botany Major) Gauhati University 2008 69% 1st

MBA (HR Major, Mktg Minor) NEHU(north eastern hill university, Tura campus) Completed(2009-2011 batch) 72.19% 1st

POSITION INSTITUTE PERIOD Experience Period

1.Assistant faculty in comp education Institute of Computer and Professional Studies,Assam 1stApril’08-22ndSept’08 1 year

2.Customer Service Executive in Anjaybee Infotech Anjaybee Infotech, Assam 23rdSept’08-3rdAug’09 10 months

3. Agency Manager Birla Sunlife insurance company, Meghalaya 1stAug’11-4thjune’12 10 months

4. HR Recruiter Job Gate Manpower, Bangalore From 1st Aug Still continuing

With Birla Sunlife Insurance Company Ltd(Aditya Birla Group), Meghalaya

Managing a team of agents, motivating them and getting work done by them.

Customer service, satisfaction and relationship management.

Recruiting agents and making them high producing agents by bringing sound business.

Looking after the retention of the agents in my team.

With Anjaybee Infotech (Aircel), Assam

Solving customer queries and problems.

Handling quality calls

With Institute of Computer and Professional Studies,Assam

Teaching the basics of Microsoft Office including MS Word, MS Powerpoint, MS Excel, MS Access.

With Jobgate Manpower, Bangalore

The entire process of recruitment, recruiting, selecting and joining people for bpo voice, non voice and tech support process

QUALIFICATION INSTITUTION YEAR PERCENTAGE

Certificate Course in Comp application Aptech Computer

Chandmari 2007 73%

Tally 7.2 Aptech Computer

Chandmari 2008 69%

7 days training programme MSME,Medium, small & micro enterprises 2009

2 days training on How to face interviews ROTARY CLUB, TURA 2009

2 months project training in IOCL training & development matters IOCL,ghy refinery Jan & feb 2011

10 days training in HR recruiting, Payroll mgt, legal compliance, soft skills Ajax Management Consultants pvt ltd July 2012

LANGUAGES KNOWN

LANGUAGES READ WRITE SPEAK

ENGLISH YES YES YES

HINDI YES YES YES

ASSAMESE YES YES YES

BENGALI YES YES YES

HOBBIES

Dancing, painting, Listening music, reading novels & travelling

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OTHER ACHIEVEMENTS

NEHU University 3rd topper in MBA, NEHU,

Class 2nd topper in MBA, NEHU,

Active member of Placement Cell in NEHU Management Department.

PERSONAL PROFILE

Name : Upasana Patowary

Father’s Name : Sri Pratap Patowary

Date of Birth : 30th April 1987

Religion : Hinduism

Nationality : Indian

Contact No : 080********

Gender : Female

Marital status : Single

DECLARATION

I hereby declare that all above particulars given by me are true to the best of my knowledge & belief.

Date:

Place: (UPASANA PATOWARY)

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