Customer Service and Personnel

Donald E Judge, Jr. Phone: 614-***-****

**** ****** ** ********@*****.***

Columbus Ohio 43232

OBJECTIVE

Self-motivated and goal-oriented professional committed to pursuing a long-term career.

Offer a solid track record demonstrating strong supervisory and problem solving skills,

computer proficiency and ability to follow through with projects and campaigns from inception to completion.

QUALIFICATIONS SUMMARY

 Certified in Five9 Supervisor and Agent operations through an intensive 600 hour classroom program.

 Extensive experience in hosting virtual classrooms through Webtrain.

 Experience applying WebSurveyor design principles to produce innovative and tastefully created Web surveys.

 Proven ability to quickly learn and apply new technologies.

 Completed high-impact Web Log (Blogs) design projects.

 Training and experience in the Microsoft Office 2003 and 2007 applications.

 Exceptionally well organized with strong work ethics and willingness to work hard to achieve employer objectives.

 Trained in Skype internet phone system.

 Typing skills 55 WPM.

EDUCATION & TRAINING

CERTIFICATE IN VIRTUAL CONTACT CALL CENTER OPERATIONS & MANAGEMENT, August 2006 - April - 2007

Veterans Business Training Center (VBTC) - Purpleheart Service Foundation, Annandale, VA

Utilizing internet and web-based technology and accredited by Northern Virginia Community College the training consists of 600 hours (8 hours per day, five days a week for a total of 15 weeks.) Trainees follow a detailed curriculum attending virtual classroom discussions while accruing real-time work experience.

Certificate in Pharmacy Technician Sep 1989 GPA 3.3

Technical Education Center Columbus Ohio

Associate Degree: Business Administration June 1986 GPA 3.1

Southern Ohio Business College Columbus Ohio

MILITARY EXPERIENCE

United States Marine Corps 3/14/1978 – 4/14/1982

Data Telecommunications Center Man Camp H.M. Smith HI

Specialized training in Data Telecommunications with emphasis on Naval Communications Centers

Honorably Discharged

WORK EXPERIENCE

WIREWORKS COMMUNICATIONS 2001- 2008 COLUMBUS OHIO

Owner/Contractor

 Installed Voice, Data, Fiber Optic and Coax Communications Lines.

 Installed, terminated and tested 100, 50 pair Category 5 communications wire.

 Tested Lines for continuity.

 Terminated Communication Closets.

OHIO CIVIL RIGHTS COMMISSION 1995 - 2001 COLUMBUS OHIO

Personnel Officer

 Managed all aspects of employee heath care. Conversed with account managers and sales representatives. Had final check on employee benefits selections

 Made determinations on FMLA benefit eligibility.

 Counseled outgoing employees in regards to COBRA benefits and regulations.

 Calculated and reconciled all timesheets, leave request, sick leave requests, and compensatory time and overtime pay to ensure payroll accuracy.

 Managed savings bonds and credit union programs.

 Orientated new employees in regards to health care benefits.

 Trained in Conflict Dispute Resolutions

PETSMART INC 1993 - 1995 COLUMBUS OHIO

Inventory Control Specialist

 Managed Accounts for eastern regional Petsmart Stores.

 Scheduled shipping and receiving of incoming and outgoing freight movement.

 Entered data into automated accounting system

 Orientated new employees in regards to health care benefits.

ZIP PRINTERS 1984 - 1993 COLUMBUS OHIO

Production Manager/Trainer

 Managed and supervised printing productions staff.

 Trained staff on main frame Xerox copy machines and binding equipment.

 Ordered all printing and bindery material from vendors

 Did personnel reviews.

Other prior experience:

Computer Operator Blue Cross/Blue Shield Newark, New Jersey

Satellite Installation Dishnet/Direct TV Columbus, Ohio

 Install rakes and voice and data outlets.

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