Customer Service Manager

Latricia N. Chambliss

***** ******* ***** **. #****

Houston, TX 77082

Cell: 281-***-****

Email: ************@*****.***

SKILLS:

• Able to prioritize and multi-task

• Excellent with customer support services with over 5+ years’ experience in retail

• Skilled at learning new concepts quickly while working well under pressure

• Expert with Microsoft Office and other related software, and able to type at least 40 words per minute

• A fast learner who’s able to thrive in a fast-paced environment

• Able to motivate staff by providing an environment conducive to open communication and opportunities for professional advancement.

• Detail-oriented

PROFESSIONAL EXPERIENCE:

August 2009 – Present Dee’s Phlebotomy Service, LLC Sugarland, TX

Office Manager

• Responsible for all day-to-day office activities

• Schedule client appointments

• Arrange, review, and process invoices

• Handles various bookkeeping duties

• Maintain/run office in managers/owners absence

• Process manual claims for third party program services, and other clerical duties.

May 2007 - January 2011 Walgreen’s Fresno, TX

Senior Pharmacy Technician

• Works under the direct supervision of a licensed pharmacist in performing pharmacy-related functions.

• Complies with Walgreen’s Pharmacy Code of Conduct.

• Perform routine tasks associated with preparing prescribed medications.

• Responsible for correcting and resubmitting rejected third party plan claims according to individual plan requirements in a timely, efficient manner.

• Completes assignments and works on special projects as instructed by the pharmacy manager.

• Audits own performance and recommends own objectives and standards of performance.

June 2005 – May 2007 Prairie View A&M University Prairie View, TX

Student Lab Assistant

• Assist students and professors in computer lab

May 2004 – August 2004 Best Buy Houston, TX

Customer Service Representative/Cashier

• Prepares register area for all customer transactions at beginning and end of shift

• Performs skills in selling Best Buy products and services

EDUCATION:

South University Savannah, GA

M.B.A Healthcare Administration

May 2010 – Present

Prairie View A&M University Prairie View, TX

BS Biology and Chemistry

August 2003 – December 2007

Stafford High School Stafford, TX

High School Diploma

August 1999 – May 2003

REFERENCES AVAILABLE UPON REQUEST

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