Sales Technician

Philip M Schneggenburger

** ******* **, *********, ** 14624

585-***-****

********@*********.**.***

Technical Service Support Specialist

Summary of Qualifications

Dependable, industrious Help Desk Technician with ten years experience, comfortable handling difficult issues. Experienced with hardware, software and network troubleshooting, excellent phone, diagnostic and troubleshooting skills.

For applications including but not limited to

AS 400, Active Directory, AT&T GNC, Blackberry, Cisco VPN, Lotus Notes, MS Office, Oracle, Outlook, Windows OS

Professional Experience

TECHNISOURCE contracting for

FRONTIER COMMUNICATIONS Rochester NY 4 / 2010 -11 / 2010

Service Support Technician

Responsible for handling high volume of calls from Frontier employees, trouble shooting hardware and software issues escalating to second level support and security.

UNISYS CORORATION, Rochester NY 2007 – 2010

Service Support Representative II

Responsible for providing first level phone support for hardware and software applications, processing emails and developing procedures before escalations to second level and desk side support teams.

SUTHERLAND GLOBAL SERVICES, Rochester NY 2000 – 2007

Gateway Computers Help Desk and Pre-Sales Support Technician

Responsible for providing first level phone support for hardware and software applications for end the end user. Recommended hardware, software and memory upgrades as well as third party products and applications.

Cisco Systems Pre-Sales Technical Support

Responsible for answering technical questions about operations, configuration, and placement of networking products within a customer’s network. Provided basic over view of network components and modules to support LAN Wan and fiber networks.

Phil Schneggenburger Pg 2 585-889- 1012

Education

Liberal Arts Course Work Monroe Community College Rochester, NY

A+ Certification Course Ikon Office Solutions Rochester, NY

Mechanical Eng Tech Course Work Erie Community College Williamsville NY

Certifications

A+ Certification Cisco CCNA Training Course

Cisco CPSE Novell Network Administration

Cisco CSE Speed Shore Sales and Trenching Technology

Cisco Nets Line

Achievements

Outstanding Performance Award

Registered Ford and General Motors Technician

Military

United States Army, Honorably Discharged, E3

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