Determined Hardworker
Resume:
Customer Service and Extensive Office Experience.
· Customer Service
· Windows
· Word / Excel
· Multi-Line Phones
· Filing / Faxing
· 65+ wpm
· 10 - Key by Touch
· Policy Amendments
· Professional Documents
· Medical Terminology I, II, III
· ICD-9
· CPT-4
Professional Experience
A+ Conferencing, Houston, TX
2/2007 - 10/2007
Reservations / Conference Bridge
Responsibilities:
· Setting up new conferencing accounts and conference calls
· Assisting callers unable to join their conference
· Monitoring calls upon request
· Instituting a reliable, semi-paperless filing system
· Faxing, Copying, Filing, Multi-line phone, E-Mails, Scanning
· Assisting Resellers
· Windows / Word
· Various Conferencing Programs
Self Employed, Houston, TX
2/2005 - 7/2006
Nanny - References attached
(see Frank Mahabani reference)
Responsibilities:
· Caring for Newborn
Michael’s Crafts, Houston, TX
8/2004 - 11/2004
Cashier
Responsibilities:
· Customer Service
· Stocking
· Cashier
· Self Starter on different projects
Burns & Wilcox Houston, TX
2/2003 - 11/2003
Renewal Underwriting Assistant
Responsibilities:
· Personal Lines Renewals
· Inspections - ordering/reviewing
· Renewal Quotes
· Assisting Agents / Customer Service
· Faxing, Copying, Filing
· Multi - Line Phones
· Windows / Word
· Professional Letters
· Concept One Program
· Various Quoting Applications
The Insurance Connection Texas City, TX
1/2001 - 2/2003
Senior File Clerk / Office Assistant
Responsibilities:
· Obtaining Personal Lines Quotes
· Renewal Requests
· Obtaining Personal Lines Renewal Quotes
· Renewal / Expiration Letters
· Faxing, Copying, Filing
· Multi - Line Phones
· Windows / Word
· Filing
· 10 - Key by Touch
· Customer Service
Education
Houston Community College, Houston, TX
Certificate (pending)
Feb. 2007
Texas City High School, Texas City, TX
Diploma
March 1995
Certificates
· Certificate of Completion Medical Terminology I, II, and III
· Certificate of Completion ICD-9
· Certificate of Completion CPT-4
· Certificate of Completion Word
· Certificate of Completion Windows
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