Operator Life Insurance

computer operations and team leadership; recognized for effective use of communication skills in motivating workers and customers; consistently reviewed as a hard working, dependable team player with the capacity to provide leadership to others.

TECHNICAL EXPERTISE

IT Support Replacing Hard Drives

Troubleshooting Mainframe – IBM

AUTOCOM II Microfiche Processor

IBM 4381 CPU

DOS/VSE MVS/VSE

Proficient in Software/Hardware Installation

Desk top and Phone support

TCP/IP Network Troubleshooting

EXPERIENCE

POMEROY- 2011-Present

Tape Library Operator

Mount Tapes

Verify and Compare Files

GENESYS ASSOCIATES LLC - THE REPUBLIC GROUP INSURANCE 2008-2011

Printer Operator

Printed reports on XEROX 4635 D155 Printer- Delivered reports to various departments

Identify Jobs for Printing

Printed Claims Checks

Monthly Backups for Storage

Material Inventory

STATEMENT SYSTEMS, Dallas, TX 2004-2008

Printer Operator

Run Batch Files

Printed reports on XEROX 4635 Printer. Delivered reports to various departments;

transferred jobs from mainframe to support system.

JCPENNEY LIFE INSURANCE / AEGON LIFE INSURANCE, Dallas, TX 1987-2004

Lead Data Control Operator

• Verified turnover at the beginning of the shift.

• Reloaded paper in printers.

• Identified job order.

• Printed reports on XEROX 4635 Printer and OCE Printer. Delivered reports.

• Transferred jobs from mainframe to support system.

Special Project

• Internet Connections and Hardware/Peripherals. Set-up workstations and laptops for new employees, configured systems, ensured network. connectivity installed and VPN support...

• Utilized the Remedy ticketing system as Helpdesk Support via phone and in person using the installation experience

• Operated a 3800-user environment. Performed Troubleshooting with clients over the phone as Help Desk support.

• Operated Windows 98, NT, XP, Windows 2000 Professional, MS Office.

• Internet Connections and Hardware/Peripherals. Set-up workstations and laptops for new employees, configured systems, ensured network. Connectivity installed and Van support.

• MS Office Suites, Lotus Notes, Outlook Express Mail, Outlook Exchange Mail over 10 years, Project Management and Principles, Altiris Asset Management System over 5 years, Remedy Ticketing Resolution System over 10 years, Operating Systems-Windows NT, 2000, XP-Pro, Windows Vista, Active Directory, 19 years. VPN support.

ODESCO TEMPS, Dallas, TX 1987

Computer Operator

• Printed, sorted, busted, and distributed reports.

• Programmed back-up functions on the CRT.

• Produced mailing labels for the Marketing Department.

• Posted credit entries.

COMPUTER LANGUAGES RESEARCH, Dallas, TX 1986-1987

Inventory Control Clerk

• Verified and posted incoming inventory.

• Pulled and filled orders.

• Entered express mail orders on the CRT.

FASTAX 1985-1986

Quality Control Clerk IIL Dallas, TX

• Submitted accounting forms and source documents for accounts payable and receivable, and kept billing records and totals.

• Classified and coded charges for invoices, billings, expense statements, purchasing, etc.

• Posted debit and credit entries.

SYSTEMATICS, INC. 1983-1985

Microfiche Operator, Little Rock, AR

• Produced original master copies of microfiche documents.

• Maintained library of microfiche.

• Maintained requirement lists and usage logs for clients.

• Assisted operators in pulling and filing tapes, loading printer paper, and changing ribbons, decollating and bursting reports.

• Maintained close communication with customer satisfaction.

• Light experience with general computer operation functions.

EDUCATION

Arkansas Medical Assistant Training School

University of Arkansas at Little Rock

.

Contact this candidate