Manager Customer Service

Z ORANA WORTHAM - WHITE

**** ******** ****, *.*. Box 475, Waterloo, IA 50704 | 319-***-****| ******@*******-**************.***

E DUCATION

University of Northern Iowa, Cedar Falls, IA

Masters of Art-Sociology

Thesis: “African-American Women in the Ministry: Role Conflict and Role Strain”

University of Iowa, Iowa City, IA

Juris Doctorate

Seminar Thesis: “The Malleability of the Strickland Standard”

Honors

University of Northern Iowa, Cedar Falls, IA

Bachelors of Art-Criminology

A WARDS

Academic Scholarship w/ Research Assistantship, University of Northern Iowa

Legal Opportunity Fellowship, University of Iowa

Boyd Service Award

P ROFESSIONAL EXPERIE NCE

Chief Executive Officer 2011-

L.I.N.C., Waterloo, Iowa

Facilitated the development and implementation of strategic plans for area businesses

Facilitated the development and implementation of diversity initiatives for area organizations

Developed diversity training and workshop curriculum

Facilitated trainings and workshops for businesses and organizations throughout the State

Maintained and fostered client relationships

Facilitated organizations with development of diversity/social justice programming

Advised businesses and organizations on current best practices and AA/EEO regulations

Director of Diversity and Inclusion Programs 2010-2012

Diversity Focus, Cedar Rapids, Iowa

Developed and implemented programming for the organization

Conducted diversity and inclusion trainings

Developed three (3) sets of diversity and inclusion training curricula

Revised corporate diversity and inclusion training curriculum

Organized conferences and workshops

Accomplished target goals for Student Diversity Leadership Conference

Accomplished target goals for diversity and inclusion training participants

Networked and fostered relationships with community organizations and businesses

Developed promotional materials

Presented to numerous businesses and organizations

Maintained client relationships

Managed projects

Co-sponsored community events

Maintained program recertification credits through the HR Certification Institute

Tracked program attendees

Tracked program participants that needed PHR, SPHR, and GPHR recertification

Drafted, negotiated, and managed contracts

Drafted and reviewed Request for Proposals

Managing Attorney 2007-present

Wortham-White Law Office, Waterloo, Iowa

Managed general practice law office

Represented clients in civil matters related to employment/labor and contract law

Represented clients in criminal matters

Represented clients in CINA cases

Z ORANA WORTHAM - WHITE P AGE 2

Collaborated with DHS on CINA cases

Attended DHS family team meetings

Represented juveniles in juvenile court proceedings

Provided legal advice to area organizations on various discrimination issues

Maintained contract with the State of Iowa to represent indigent clients

Attended committal hearings

Oversaw Trust account

Prepared legal documents

Filed legal documents in accordance with strict court deadlines

Marketed and advertised legal services

Maintained company website

Recorded financial transactions

Supervised legal assistant and paralegal

Participated in Iowa State Bar Association Criminal Law Council

Diversity and Sociology Instructor

Hawkeye Community College, Waterloo, Iowa 2006-2012

Developed syllabus and overall course structure

Lectured on various aspects of sociology and diversity

Developed and administered exams

Mentored students

Administered grades

Tracked attendance

Maintained course on Angel Course Management System

Audit Manager-Black Hawk County

Seeds of Hope/Iowa Accountability Project, Waterloo, Iowa 2006-2007

Recruited and coordinated a team of auditors comprised of various representatives from

non-profit organizations and the community

Trained team members in audit procedures and strategy

Supervised 20 team members

Conducted research on domestic violence impacting African American populations

Facilitated focus groups

Drafted site books

Presented research results at workshops

Assistant Director of External Relations and Strategic Planning

University of Iowa Museum of Art, Iowa City, Iowa 2005-2006

Provided leadership and support in the development, implementation, and evaluation of

a department wide strategic plan drafted through the use of an evidenced based

strategic planning process

Managed and approved budgets for advertising

Approved advertisements

Wrote numerous press releases

Implemented creative marketing strategies to increase visibility of museum in the

community

Law Clerk

Bjorklund Law Firm, Coralville, Iowa 2005-2005

Conducted legal research

Wrote legal memorandums

Drafted case briefs

Legal Consultant/Researcher

Old Capitol Museum, Iowa City, Iowa 2005-2005

Compiled historical Iowa legal cases

Drafted legal narrative for permanent exhibit in the museum

Presented results of research to potential donor

Z ORANA WORTHAM - WHITE P AGE 3

Helped secure donations for exhibition

Student Legal Intern

University of Iowa Legal Clinic, Iowa City, Iowa 2005-2005

Represented clients in criminal, civil, and disability cases

Prepared legal documents

Conducted legal research

Participated in weekly staffing

Research Assistant-Hubbard Law Program

University of Iowa College of law, Iowa City, Iowa 2004-2005

Designed and conducted survey of Hubbard Fellow Alums

Conducted data analysis of survey results

Updated contact information of Hubbard Fellow Alums

Provided administrative support

Program Coordinator

Quakerdale Youth Shelter, Waterloo, Iowa 2001-2002

Coordinated the SHARKS afterschool program for at risk elementary students

Trained and supervised mentors

Planned daily lessons and activities

Purchased supplies

Supervised 5 student workers

Budgeted funds

Acted as a liaison between the school and the youth shelter

Networked with community organizations

Met with program sponsors

Filed monthly report with program sponsors

Helped to secure funds to keep program operating during tenure

Case Manager

Big Brothers Big Sisters, Waterloo, Iowa 2001-2002

Interviewed and matched volunteers with clients

Supervised matches between volunteers and clients

Coordinated fund-raising events

Attended workshops and trainings

Managing Director

Exquisite Designs and Et Cetera, Waterloo, Iowa 2000-2007

Planned and directed day to day operations of specialty store

Exceeded financial plans established for the store

Recruited, hired, and trained store employees

Supervised 10 store employees

Maintained a current staff succession plan

Consistently delivered store’s customer service commitment

Fostered a positive working environment

Managed store inventory

Reinforced performance standards established to control shrink and potential loss to store

Established product pricing guidelines

Designed all marketing items

Conducted daily bookkeeping and accounting

Site Director/Academic Tutor 1999-2001

University of Northern Iowa-Gear Up Program, Cedar Falls, Iowa

Set up tutoring site at East High School

Developed academic success program

Developed and implemented site protocols and policies

Tutored students at the high school

Supervised Gear Up staff

Site Supervisor 1997-1999

University of Northern Iowa-Academic Success Program, Cedar Falls, Iowa

Interviewed and hired academic tutors/mentors

Supervised 10-15 mentors at off campus site

Z ORANA WORTHAM - WHITE P AGE 4

Tracked attendance and verified time sheets

Tutored elementary and middle school students

Associate Director 1996-1999

African-Americans Taking Action Against AIDS Council, Waterloo, Iowa

Provided leadership and direction for staff and volunteers

Provided direct supervision of 5 employees and 10 volunteers

Managed administrative functions to ensure smooth and efficient operations of the

organization

Provided guidance for program activities, fundraising and donor management, business

development and partnership activities, including partnerships development

Collaborated with the Executive Director to sustain and grow programs and services

Represented the organization to the public, key stakeholders, and business partners

In conjunction with the Executive Director refined and revised the organization’s strategic

plan

Developed programming assessment tools

Drafted grant proposals

Teen AIDS Program Director 1994-1996

African-Americans Taking Action Against AIDS Council, Waterloo, Iowa

Developed and implemented culturally specific HIV/AIDS educational programming for youth

Provided leadership and direct management to Teen AIDS Program staff and volunteers

Managed and increased program funding through aggressive fundraising, grant

writing, and coordination of events

Increased fundraising revenue by 30%

Secured financial resources over budgeted amount which enabled nationwide

expansion of programming

Successfully secured grant funding of $25,000 to sponsor a concert, featuring

renowned gospel recording artist John P. Kee, to promote HIV/AIDS awareness

Coordinated annual HIV/AIDS rap contest

Teen AIDS Board Chair 1991-1994

African-Americans Taking Action Against AIDS Council, Waterloo, Iowa

Led and oversaw the operations and affairs of the Board

In collaboration with the Program Manager and Executive Director developed and

implemented culturally specific programming

Represented the Teen AIDS Board to internal and external groups and constituents

Acted as a liaison between the Teen AIDS Board and the African Americans

Taking Action Against AIDS Council

Led the Board in maintaining a non-profit governance culture

Led the Board in fundraising activities

Collaborated with the Program Manager and Executive Director in writing grants

for culturally specific programming

Authored culturally specific educational materials including comic strips, manuals

and plays

PUBLICATIONS AND PAPERS

Authored curriculum for Diversity and Inclusion/Cultural Competence Trainings 2010

“What is Our Purpose”

Guest Speaker at Faith Temple Baptist Church Graduation Ceremony, Waterloo, IA 2009

Authored Iowa’s Legal Narrative-Old Capitol Museum 2005

Co-Authored culturally specific HIV/AIDS training manual

Developed curriculum for Diversity in America courses

Authored script for culturally specific HIV/AIDS training video

T RAININGS/CERTIFICAT E

Advanced Legal Researcher

Certified in Advanced Youth Development

Trained in Dialogue and Communication via BluOpal Consulting

Participant in Undoing Racism Workshop conducted by The People’s Institute for Survival and Beyond

Trained Diversity and Inclusion Instructor

M EMBERSHIPS /VOLUNTEERISM

Youth Minister, Faith Temple American Baptist Church

Z ORANA WORTHAM - WHITE P AGE 5

Iowa Bar Association, ISBA Women and Minority, ISBA Criminal Law Council, Young Lawyers Division, ABA

YWCA Board of Directors

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