Customer Service Manager

Fertissue Thomas

*** ***** *** *****

HAMPTON, GA. 30228

Mobile: 912-***-****

*********@*****.***

SUMMARY OF QUALIFICATIONS

• More than 10 years of professional experience in a variety of settings.

• Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience.

• Experienced in training, motivation and evaluation of personnel.

• Skilled in finding problems and performing necessary change through project management or other methods. Concentrate on safety.

• Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals.

• Implement and coordinate both strategic and tactical plans to enhance performance.

• Adept and experienced in problem solving and providing solutions.

• Excellent qualifications in leadership and interpersonal communications.

• Persuasive, with ability to communicate effectively with culturally diverse audience.

• Public speaking and executive management briefing experience.

• Computer skills include (Microsoft Word, Power Point, Excel).

• Hold Commercial Drivers License.

PROFESSIONAL EXPERIENCE

DRIVER, MANAGER (Aug. 2009-Mar 2011)

Fed Ex Ground, Savannah, Ga

Responsibilities Include:

• Deliveries and pickups, Customer Service,

• Lead management over five routes, Leadership, Supervisor

• Handling and distribute paperwork, payroll, dispatch

GROUND TRANSPORTATION STARTER (October 2009 – April 2010)

Savannah Hilton Head International Airport, Savannah Ga

Responsibilities Include:

• Enforces airport rules and regulations as they pertain to ground transportation services

• Greet the traveling public and directs them to the appropriate transportation

• Monitors roadway operating and safety conditions

• Works with the ground transportation workers, when necessary

BUS OPERATOR (May 2001 –February 2009)

Chatham Area Transit Savannah, Ga.

Responsibilities Include:

• Transport customer though city and freeways traffic on assigned routes in a safe manner accordance to city and dot rules.

• Earn safety awards

SCHOOL BUS OPERATOR (1999 – 2001)

Laidlaw Transit Savannah Ga.

Responsibilities Include:

• Gained experience in driving and worked with kids of all ages.

DRIVER (1997 –1998)

Colonial Couriers, Savannah, Ga

Responsibilities Include:

• Performed deliveries ranging from mail to blood to architecture work.

PROGRAM SPECIALIST (1994–1997)

Frank Callen Boys & Girls Club, Savannah Ga

Responsibilities Include:

• Assisted with after school tutorial assisting the kids who needed it.

• During the summers also worked for Frank Callen as a counselor; interacted with kids in a safe and fun environment.

EDUCATION

Bachelor of Business Administration with a Concentration in Management (2010)

AFFILIATIONS

• John S. Delaware Community Center Volunteer

• Gould Elementary School doing volunteer work

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