Order Processing Associate

ERIN J. BROWN

***** *** ******

MISSION VIEJO, CA 92691

CELL: 619-***-**** • EMAIL: ****.*********@*****.***

Experience

QUEST SOFTWARE, INC., Aliso Viejo, CA October 2007 – Present

Order Processing Clerk

• Utilize Siebel and Oracle applications to receive, validate, process and book sales orders and support renewals

• Maintain knowledge of products, pricing and promotions as they are communicated

• Identify and resolve order errors

• Prepare online invoicing and submit for processing

• Prepare online invoicing for processing submission

• Ensure accuracy of printed invoices based on quotes

• Identify erroneous printed invoices for validation

• Assist with general administrative and support tasks

LAWYERS TITLE, Irvine, CA March 2003 – August 2007

(a former subsidiary of LandAmerica Financial Group)

Word Processor

• Processed numerous title transactions

• Initiated orders in database

• Proofread customer files

• Transmitted files to customers

OPTIMA INFORMATION SOLUTIONS, Santa Ana, CA September 2002 – March 2003

Word Processor

• Processed title transactions in an efficient and timely manner

UNITED STATES POSTAL SERVICE, Lancaster, PA August 1999 – July 2002

Mail Handler

• Expedited movement of mail to meet dispatch times

• Entered ZIP code data into computer system for sorting purposes

• Manually sorted letters and parcels

UNITED STATES NAVY, Norfolk, VA July 1996 – July 1999

Airman

• Assisted in positioning and movement of aircraft onboard aircraft carrier

• Operated aircraft elevators

• Performed maintenance to maintain battle readiness

• Performed general office duties as assigned

REFERENCES AVAILABLE UPON REQUEST

Computer Skills

• Proficient in the following programs: Siebel (intermediate), Oracle (intermediate), and Corrigo (beginner)

• Typing 60+ words per minute

o Excel in 10-key use

• MS Word

• MS Excel

Other Relevant Skills

• Bilingual: Fluent in both English and Spanish

Education

Saddleback College, Mission Viejo, CA January 2008 – May 2009

Bachelors of Science degree in progress

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