Customer Service Manager
Resume:
Scott E. Lott Jr.
Waukegan, IL 60087 (Home) 847-***-****
Email: **********@***.*** (Cell) 847-***-****
Work History
October 2010 – December 2010 BRP – Aerotek Contract Waukegan, IL.
Electronics Technician Recreational Products
• Developed and design up coming wire harnesses for future outboard motors that interface with EMM computer module. Assist engineers in development, environment utilizing technical skills, machine shop experience and test equipment.
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December 2009 – October 2010 Omnicell- Albany Contract Waukegan, IL.
Electronic Technician PC-Medical Dispenser
• Diagnosed and refurbished returned pharmacy modules from field service and customers. Completed all documentation associated with failure analysis using SAP inventory control system, MS office applications, good writing and verbal communications.
• Utilized schematics in troubleshoot at board and component level, soldering techniques, mechanical devices, analog and digital technical issues root causes firmware/hardware to Technical Support Manager. Save costs in repairing to upgrade pharmacy drawer modules, assist field service personal and customer service parts identification and repair logs.
• Implemented training new personal and provided ISO, JCAHO, OSHA, FDA, and ESD procedures for all pharmacy drawers in programming, testing, upgrading, problem solving as a team.
• Responsible for weekly and monthly inventory, multi-task daily bto’s, rmas orders on time shipping requests from customer service.
March 2008 – August 2009 Quickset a Moog Company Northbrook, IL
Technical Specialist Aerospace and Defense Group
• Diagnosed and service return units from customers. Integrated communication systems hardware and firmware, US Military, boarder patrol info red cameras, Military, TV stations, Nassau, express ways video cameras. Completed all documentation associated with analog and digital failure analysis. Using MS office applications and good writing and verbal communications with engineers root causes.
• Utilized schematics in troubleshoot at board and component level repair, technical problems to technical manager with hardware or firmware updated documentations. Assist engineering development.
• Calibrations and adjustments, mechanical devices, burn in overnight for quality assurance.
• Utilized all necessary tools such as oscilloscope, soldering techniques, multimeters, spectrum analyzers, frequency generators, calipers, hp ac/dc power supply’s, ESD procedures and machine shop experience.
• Responsible for customer support data base products applications. Dbase, RS-232,422 and RS-485 communication interface procedures.
• Responsible for weekly, multi-task monthly inventory and daily ram’s orders in a timely matter.
August 2001 – December 2007 Rush University Medical Center Chicago, IL. Journeyman Electronics / Bio-Med Technician
• Diagnosed and repair medical analog and digital equipment at board and component level with multimeters, analyzers, hp power supply’s, spectrum analyzers, calipers, and oscilloscope.
• Responsible for daily work orders assignments, MS office applications. Safety inspection log, inspection tags, patient care equipment, appliances to meet JCAHO, OSHA, FDA, ESD requirements.
• Responsible for nurse/patient call systems dukane, executone and rauland.
• Implemented all lab equipment procedures calibration, , repairs, schedule maintenance logs, inspections such as lab ex-ray units, Beckman coulter act10 blood analyzer, pipettes, shakers, incubators, microscopes, hood valuators, table top sterilizers, IV pumps, mechanical devices and centrifuges.
• Responsible for HVAC Honeywell variable frequency drives troubleshooting, Ac 110 to 480v and DC 24 to 110v, lockouts, lockout tags, understanding PLC processors, Honeywell fire system and able to read blue prints.
• Responsible for TV communications, phone lines, security systems also cameras, dvrs, monitors, Pagers, locator, wireless network communications, and two-way communications through out the medical center.
• Responsible for JACO, OSHA, FDA certification of all equipment service performed.
• Building maintenance, electrical wiring, machine shop experience and plumbing with other tradesman as a team.
December 1994 – April 2001 Access Electronics, Inc Gurnee, IL.
Electronic Technician / Production Manager
• Implemented all maintenance service log , troubleshooting and SMT, soldering stations, on Komax 33,333 PC, 311, Cirrus cable analyzers, high pot testers, AMP stripper/crimper, JS-8400 Shleuninger, Kodera C 3750, video inkjet printers, hi-pot testers, machine upgrades for better performance to cut production cost and mechanical repairs.
• Utilized schematics and blue prints for troubleshooting analog and digital at board and component level, manufacturing equipment repairs, machine shop experience and modifications and updated ECO’s from the manufactures, lockout tags.
• Built prototype wire harnesses to customer specifications, built and modified test fixtures before production.
• Supervised and managed 20 personal in prep and production assemblies lines to meet
Shipping schedules. using SPC program with MS office applications,
calipers,
gages, crimpers, detail record and procedures. Trained employees quality
assurance
Motorola six sigma program.
• Trained and certified in QS 9000/ISO 9001, 9002 SPC, ESD program, time management supervision and semiconductor business systems 370.
Education
Education: Graduate Washington Park High School
Graduate US Army Communication Electronic Repair School
Big Ben Community Collage, Moses Lake Washington
Six Sigma Green Belt, Motorola University Schaumburg, IL.
Semiconductor Business systems 370
First Security systems, Inc.
Procare 6000 Nurse/Patient communications
Currently in school for MCSA certification
Completed CompTIA Network+ 5/2011
Completed A+ 6/2011
Skills: SAP Inventory program, SPC program, Motorola six Sigma,
QS 9000, ISO 9000, 9002, ESD’S, ECO’s, JCAHO, OSHA,
Dbase and MS office applications.
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