Customer Service Manager

Michael Hodge

**** * ***** **

Cleveland, OH ****5

*************@*****.***

Tel: 216-***-**** Alt:216-***-****

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SUMMARY OF QUALIFICATIONS

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10 years of Supervisory/management experience, excellent communication skills, licensed tow motor/forklift operator along with other equipment requiring yearly recertification and training. 10 years of child care/behavioral management working closely with therapist/physicians, keeping detailed records/weekly reports and meetings with the director and licensed social workers.

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EXPERIENCE

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12/1999 - 3/2011

Sherwin-Williams Cleveland, OH

Day Services - Forman

Responsibilities included but were not limited to the supervising and direction of staff, planning and management of daily operations including ensuring proper coverage of staff and efficient use of man power to effectively implement maintenance for efficient operations such as: time sheet/vacation verification/approval, employee training/reviews and safety procedure adherence, scheduling and completion of all tenant maintenance service request/general repairs, to ensure a safe, clean and smooth receiving dock operation, unloading and delivery of freight, scrap and refuse removal/dumpsters, assist manager with customer service/special projects as needed, establish working relationship with tenants to ensure complete satisfaction of building tenants.

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EDUCATION

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1989 Social Service

Certification - Childrens Aid Society, Cleveland, OH

Certified in child care/services and behavioral management.

1975 General

General - John Adams High School, Cleveland, OH

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INTERESTS

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I am very involved with my church and religious education. I also counsel/mentor troubled youth. I am very physically active. I play sports to stay fit.

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