Manager Service

Steven Dirk Cheek

*** ********** *****

Ararat, North Carolina 27007

Home: 336-***-**** Cell: 336-***-**** Email: ********@*****.***

Certified Service Manager

Profile My objective is to maintain strong CSI, retention and productivity, building a team and maintaining a high R.O. average to produce high gross and net profits, striving to be world class.

Have a history of being able to run a profitable service department and keeping shop policy at a minimum.

Professional Experience

Parks Chevrolet- Kernersville, NC 11/02/11- present

SERVICE - PRODUCTION MANAGER

Manage the service department operation, being involved in all aspects

of the fixed operation, Producing the best quality and production and efficiency while

maintaining high levels of CSI and profits.

Carl Gregory Chrysler Jeep Dodge- Johnson City TN 05/2011 to 11/01/11

SERVICE MANAGER

Managed 17 techs 4 advisors, keeping a 20% increase in service gross

Each month grossing net around 95,000 per mth .Full Chrysler authorization.

Empire Chrysler, Jeep, Dodge, Ram - Wilkesboro, NC 11/2010 to 05/2011

Service Manager

Managing a nine technician service department and two advisors, have increased R.O.

average to 1.8 hrs per RO. Total service net averaging around 78,297 and decreasing shop policy 31% YTD.

Modern Nissan-Winston Salem, NC

Service Manager 04/2009 to 11/2010

Managing 25 employees, increasing retention 20% in the current year, increasing net from $74,000 avg. to $96,000 per month, consistently achieving 95-120% of service gross objective. In my tenure at Modern Nissan I won Nissan’s award of Excellence for outstanding customer satisfaction two consecutive years.

Direct Automotive, Chevrolet, Pontiac, Buick, GMC – Jonesville, NC

Service Director

10/2007 to 4/2009

Maintained monthly net around $80,000 which is about 30% increase before my hire date.

Brought GM training from 66.3% to 99.8%. Current CSI 99.50 Through my experience and training I worked with GM to get a warranty labor rate increase that was long over due. The dealer closed due to GM wanted a new building.

Flow Auto Plaza – Winston Salem, North Carolina

Service Manager 6/1999 to 2007

Responsible for managing Chevrolet, Buick, Isuzu, Suzuki and Med Duty trucks.

Fixed operations supervised and managed 60 employees. Net running each month around $260,000, maintaining an R.O. average around 1.7-2.4 hrs. per R.O.

Awarded the GM Mark of Excellence 5 times by achieving world class CSI and production profits.

Education • Certified Service Manager in several franchises • Greater Piedmont Service Manager Council Club

• GPSMC Club - President 1996, 1997 • GPSMC Club - Vice President 1995

• GPSMC Club – Secretary 1995 • GPSMC Club - Treasurer 1994

• Anti-lock Brake classes • EPRN group up 3

• Self Authorizations with Chrysler • Certified Wins Warranty Administrator - Chevrolet

• Certified Air Condition and Refrigeration • GM College on Management

• Product classes • Hunter 4 Wheel Alignment School

• Electronic and Automotive Electrical • MD/GM and Chrysler Service Advisor classes

• Goodyear Tire Classes • Several computer schools in Baltimore

North Surry High School graduate– Mount Airy, North Carolina

Seminars • Warranty Policies Seminar • Warranty Dial Seminar

Chrysler • Mopar Management Education • Service Manager I and II

Schools • Warranty Advance Seminar • Warranty Fundamental Seminar

• Safety Kleen • Hazard Communications

• Regulatory Compliance

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