Manager Customer Service
Resume:
Stevie Clark
Laurinburg, N.C *8352
Mobile Phone: 910-***-****
E-mail: ***********@*****.***
Home Phone: 910-***-****
OBJECTIVE
To find a promising career with a company were I can assert my skills and abilities in order to be an asset to the company as well as help that company and I grow and have a promising future.
WORK EXPERIENCE
Shipping Office Coordinator
Maidenform, Inc.
Route customer orders for a timely and accurate shipping process to eliminate customer orders being late which then eliminate chargeback’s. Coordinate outbound shipments with customers preferred carriers and also coordinate traffic moves among Maidenform buildings. Run all reports needed to determine and resolve routings and shipments needed. Create and close all BOL’s for shipments so that customers receives an ASN by the required deadlines
Material Planner
Elkay Southern Lumberton, NC
Plans, coordinates and expedites the flow of materials through the production process. Works with the Master scheduler to review forecast plans for new and existing products based on customer demand. Coordinates and plans engineering changes and build schedules with internal and external suppliers such that inventory levels are sufficient. Monitor and manage excess and obsolete inventory levels. Controls inventory replenishment process by working with suppliers on inventory levels, shipments, WIP etc. Estimates and set up lead times, safety stock perimeters and re-order points. Also collaborate with quality, purchasing, engineering, and manufacturing teams on product changes.
Supply Chain Coordinator
ADT Security | Morrisville, NC
This position receives direction from the Operations Support Team Manager. This position is responsible for the timely and cost effect ordering of supplies, receipt and stocking of inventory, and shipping of SSO inventory. Ensures the security and accountability of inventory through transaction documentation using computerized systems (e.g., Oracle and Perpetual Inventory); process and procedure established by company and/or Sarbanes-Oxley (SOX) guidelines; periodic physical inventories; and system review.
Transportation Planner
Weil-McLain | Eden, NC
Responsible for the day to day scheduling of all outbound shipments by planning loads to be shipped in advance which then drives production through the manufacturing lines and also any purchased parts to be noted for re-order. Day to day communication with customer service to assure the customer is being satisfied with on time shipments and good carrier relations.
Finishing Manager
Extruded Solution LLC | Lumber bridge, N.C.
Responsible for all facets of the finishing of aluminum extrusion working with the scheduling department in the production process such as the painting, packing and shipping. Responsible for dealing directly with customers and vendors to solve any issues pertaining to quality assurance and on time efficiencies.
Scheduling Manager
Woodard LLC | Maxton, NC
Coordinate with sales and order entry for the through put of production demands insuring a 4 week lead time on normal orders and 2 weeks on limited items. Coordinate the manufacturing function with emphasis on shipping to meet requirements by working closely with all areas of operation such as order entry, scheduling planner, and purchasing.
Revise schedule in accordance with material shortages or delay with directions from the MRP report as of the week of manufacturing.
Balance inventory to match finished goods requirements.
Create and implement monthly forecast in order for each department to meet monthly production goals, as well as keeping strong emphasis on efficiencies.
Knowledge in setting parameters from forecast and demand interacting with the MRP report.
Materials Manager/Financial Analyst
Woodard LLC | Maxton, N.C.
Responsible for inbound product quality, inventory accuracy, charge backs and reporting and product defects. Developed and implemented an inbound raw material audit process.
Upgraded cycle counting thereby reducing write-offs by 50%.
Partnered with purchasing to reduce out of stock, critical to on time shipments.
Implemented a control process for a major purchased line of business.
Traffic Manager
Woodard LLC | Maxton, N.C.
Developed a strong team with the requisite JdEdwards skills to process outbound shipments.
Responsible for the outbound/inbound traffic as well as arrangements with the carriers.
Increased on time shipments from 65% to 98.7% utilizing management skills and teamwork in soliciting the cooperation of the production departments, which reduced freight damage claims and also reduced partial shipments due to errors from 45% to 0%.
Fabrication Supervisor
Woodard Furniture | Maxton, NC
Responsible for a 25 person cellular manufacturing line, which included the forming and welding of cast aluminum and raw aluminum parts. Also controlled the efficiencies of daily production to meet company standards. Also directed the kitting area to assure that Sub-Assemblies were prepared and ready for fabrication.
EDUCATION
Associate Degree, Accounting
Phillips Jr College | Raleigh, NC
SKILLS
PeopleSoft Software
JdEdwards software
Warehousing and Traffic
MRP and Scheduling
Inventory control and analysis
Raw Material QC
Epics Software
Oracle Software
Excel, Word, Lotus
Six Sigma Training
Kanban Training
JIT Training
LANGUAGES
English Fluent
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