Customer Service High School

Gabriela Gonzalez

* ******* *** ***** ***** Manvel, Texas 77578 Cell: 832-***-**** Email: ***********@*****.***

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support Data Entry

Computer Skills: Word Excel PowerPoint Outlook

Other Skills: Thorough knowledge of Health & Safety Act Great ability to work as part of a team Profound ability to multitask and keep cool under work pressure Exceptional ability to relate courteously with customers Excellent ability to understand and carry out instructions tactfully Strong ability to communicate both in writing and in speaking Read, write and speak Spanish

PROFESSIONAL EXPERIENCE

USA Auto Collision Center (Houston, TX) Receptionist, 1/11 to 3/12

• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

• Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Olive Garden Italian Restaurant (Pearland, TX) Waiter, 9/10 to 1/11

• Proficiency in using touch screen ordering systems

• Proficiency in using cash registers and cash handling methods

• To seat patrons according to their preference

• To take orders

• To listen to and to act upon customer complaints

• To serve patrons in all manners possible

• To clear up the table after the patrons

Red Lobster Seafood Restaurant (Pearland, TX) Hostess, 5/10 to 8/10

• Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.

• Schedule dining reservations and arrange parties and special services for diners.

• Greet guests, escort them to tables, and provide menus.

• Adjust complaints of patrons.

• Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.

EDUCATION

Lone Star College – First Year Completed (In Progress)

Major: Communications (GPA – 3.2)

Activities

• Student Government Association (Senator) Lone Star College-Montgomery

• Reaching out to student

• Helping students with problems, and finding solutions

• Making Resolutions and presenting them to the faculty

• Newly elected Public Relations Officer for Student Government Association

• Autism Speaks - club

• Raise money for kids with autism

Manvel High School (High School Diploma 5/11) (Manvel, TX)

• References available upon request

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