Food & Beverage Manager
Resume:
JOSEPH GIACOMO
*** ********** *****, *********, ***********, New Mexico 87123
*********@***.***
BEVERAGE MANAGER ~ FOOD & BEVERAGE MANAGER
GENERAL MANAGEMENT & SUPERVISION | TRAINING & DEVELOPMENT | PROGRAM COORDINATION
REGULATORY COMPLIANCE & STANDARDS | STRATEGIC PLANNING & IMPLEMENTATION
RAPID CONFLICT RESOLUTION | LEADERSHIP & TEAM BUILDING | TECHNICAL ACUMEN
SUMMARY OF QUALIFICATIONS
Dynamic, hardworking, and results-driven professional, offering broad-based experience in general management, core business processes, employee administration, and client relations in the food and beverage industry. Proven ability in supervising and training employees, handling new processes accurately, and developing innovative solutions to increase reliability and improve productivity. Proactive leader, strategy developer, and communicator, with well-defined communication skills and powerful organization, problem-solving, time management, and analytical aptitudes.
CORE COMPETENCIES
FOOD & BEVERAGE MANAGEMENT | BUSINESS OPERATIONS
- Spearheaded the entire aspects of hiring, training, and overseeing a staff of 50 employees and 5 supervisors at Isleta Casino & Resort.
- Oversaw 4 bars within the casino, as well as all concert events with additional bars, boxing events, and banquet events at Isleta Casino & Resort. Spearheaded all beverage services on the casino floor.
- Served as Director of Food & Beverage solely accounted in overseeing a staff of over 200 employees with the direct supervision of Casino Buffet, Steak House, Employee Dining Room, Snack Bars, and Banquets.
- Worked collaboratively with the purchasing department in lowering food costs and developing purchasing incentive programs with food distributors.
- Administered all lease negotiations between franchise attorneys and landlord, progressively adding and changing desired clauses to leases for key locations.
- Collaborated with an architect in positioning stores as “built” drawings and implementing all final decisions on changes to blueprints.
- Accomplished budget management for monthly, quarterly, and yearly budgets.
- Engaged in multiple industry meetings.
CUSTOMER SERVICE & STAFF DEVELOPMENT
- Built and maintained productive and harmonious relationships with all levels of personnel and clients.
- Maintained direct involvement with all alcohol and beverage distributors on upcoming marketing promotions and new products, as well as on all weekly and monthly inventory control.
- Expertly trained store managers at each location on all aspects of operations management, inventory control, time management, labor cost and food cost management, human resources, and accounting.
- Upheld constant communication with all parties for prompt resolution of any operational issues, management concerns, and/or emergencies.
GROWTH & DEVELOPMENT IMPACTS
- Rapidly delivered profitable services, and achieved and surpassed all budget guidelines in all scopes of job responsibility as beverage manager and director of food and beverage.
- Acquired Small Business Administration (SBA) loan after successfully establishing and presenting an extensive business plan, including a pro forma statement, marketing plan, and franchise history, to a commercial loan officer.
- Established a cooperative advertising account among all local independent franchise owners in an on-going attempt to proactively increase sales.
- Pioneered and established solutions that significantly impacted bottom-line growth. Redefined brand relevance in today’s chaotic markets.
RELATED EXPERIENCE
- Isleta Casino & Resort, Albuquerque, NM
BEVERAGE MANAGER Jan 2002–Apr 2009
INTERIM FOOD & BEVERAGE DIRECTOR Dec 2004–Feb 2005
- Quizno’s Classic Subs, Albuquerque, NM
OWNER Aug 1996–Dec 2001
- Five Points Hall, Albuquerque, NM
OWNER/MANAGER Sep 1993–Aug 1996
- Canteen Corporation, Los Lunas, NM
ASSISTANT MANAGER Jan 1991–Jul 1993
- Erin’s Restaurant & Nightclub, El Paso, TX
CO-OWNER/MANAGER Apr 1988–Jan 1991
OTHER EXPERIENCE
- Fiducia Real Estate, Albuquerque, NM
ASSOCIATE BROKER Jun 2009–Present
EDUCATION
COURSEWORK IN GENERAL STUDIES
Western New Mexico University - Silver City, NM
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