Customer Service Administrative Assistant

T. Zellous Gender: Female

770-***-****, 404-***-**** Citizenship: U.S.

***********@*****.*** Veterans Status: N/A

ESSENTIAL FUNCTIONS: Executive Assistant to “CEO, Regional Director, Board of Director, and Controller”. Top-notch friendly, loyal enthusiastic assistant with over 14 years of responsible corporate experience within a fast-paced environment whom lives and breathes administrative support. I have a proven record of accomplishment in the areas of accounting, special projects, customer relation, scheduling, event coordinator, facilitating meetings from 10-400 people, staff supervision, contract negotiations, marketing, human resource issues and daily business operations.

• Drafted and abstracted reports, memos, letters and other documents using word processing, spread sheets, analyzing database and presentation software; sorted and distributed incoming correspondence including faxes and e-mails. Supported senior management with paperwork and documentation (including personnel operation, budgets, and exercised signature authority) ensuring delivery quality. Exhibited critical thinking and analytical skills toward presenting results to senior management.

• Prepared board reports packets. Proficiently arranged logistics provided for project support including tracking, cost analysis, project reporting and other project related task. Created and maintained systems to ensure an organized office environment. Served as “Gate Keeper”, maintained multiple calendars, extensive travel arrangements (global), hotel accommodations, ordered supplies and built/ established solid relationships with vendors.

WORK EXPERIENCE

STAFFING AGENCIES (contract/temp work with multiple staffing agencies) SEP 2010 – CURRENTLY

ATLANTA, GA 40HR/WEEK

SUPERVISOR:

ADMINISTRATIVE ASSISTANT

• Maintain calendars and appointments. Assist in the preparation of reports, gathering and researching information, preparing presentations, coordinating meetings, copying and filing, preparing notes, performing data entry, and other special projects as needed. Maintain the organizational charts for the department as well as other related lists and charts. Perform financial clerical duties such as coding and tracking invoices for the department.

• Coordinate office space set up and equipment (phones, computers, BlackBerries, badges, parking) for new employees. Presentations and other documentation, calendar management and meeting coordination, data entry, invoice coordination and coding, tracking costs and other information, maintaining files and other general clerical duties.

AMERICAN SHINGLE June 2009 – Sep 2010

AMERICAN ROOF PRO’S 40HR\WEEK

ATLANTA, GA

SUPERVISOR: SHAWN WARREN

CUSTOMER SERVICE

SALES CONSULTANT

• Diligently provided knowledgeable hail damage information to customers by door-to-door knocking canvassing neighborhoods daily. Persuasively negotiated with insurance companies to file a claim and meeting with insurance adjusters to get insurance claims approved.

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

CIBA VISION June 2008 – Dec 2008

DULUTH, GA 40HR\WEEK

SUPERVISOR: MIKE FRAISER CONTRACTOR

EXECUTIVE ADMINISTRATIVE ASSISTANT - Supported the Controller in North America Finance dept., Financial Reporting dept., Accounts Payable dept., Business Systems Analysis and SAP Coordinator 25-30 members.

• Complied data for financial reports A/P, payroll credit, tax and corporate support service. Scanned and indexed G/L Journal Entry information into ViewStar, recorded, typed and e-mailed meeting minutes for N.A. Finance staff meetings, updated and maintained N.A. Finance Web Pages on CV Intranet as needed, bank runs, reconciliations, prepared and faxed expense reports into Boomerang system.

• Successfully received IntelliSoft Certification. Prepared and coordinated special events.

THE AMERICAN KIDNEY FUND Jan 2006 – Jan 2007

ATLANTA, GA 40HR\WEEK

SUPERVISOR: ELIZABETH WEBSTER CONTRACTOR

SOUTHEASTERN PROJECT MANAGER - Supported Regional Director.

• Take projects from original concept through final implementation. Efficiently planned and coordinated workflow such as events, composed documents, reports, correspondence, memos, and proofreads documents for accuracy. Defined office requirements, specializing in coordinating special events, solicited and secured individual and corporate sponsors.

• Develops detailed work plans, schedules, project estimates, resource plans and status reports. Played a lead role in designing and creating brochures, save-the-date cards, coordinated special events and other marketing materials.

• Manages the integration of vendor tasks; tracks and reviews vendor deliverables.

HONEST & AFFORDABLE HOME IMPROVEMENT April 2004 – April 2008

ATLANTA, GA 40-PLUSHR\WEEK

SUPERVISOR: CARL REGESTER REAL ESTATE ENTREPRENEUR

EXECUTIVE ADMINISTRATIVE ASSISTANT - Supported the CEO.

• Applied strategic planning, prioritization and project management skills toward consistently achieving critical deadlines while maintaining high quality standards. Efficiently planned multi-task and coordinated workflow with ease. Assessed all bids from contractors.

• Timely and accurately followed directions with precise attention to details.

MCI WORLDCOM & MCI COMMUNICATIONS Feb 1993 – April 2004

ALPHARETTA, GA 40-PLUS HR\WEEK

SUPERVISOR: CHANDRA FAST

RECEPTIONIST 1993 – 1994 (1YR)

CUSTOMER SERVICE 1994 – 1996 (2 YR)

EXECUTIVE ADMINISTRATIVE ASSISTANT (8 YR) - Supported Senior Vice President, CEO, 4 managers, supervised a staff of 5, and department of 75-100, approximately 20 in-house sales representatives.

• Actively worked with Senior Management team in driving projects and administrative operations. Executed and efficiently completed projects by the deadlines while maintaining high quality standards.

• Contributed information gathering needs assessments and analytical skills toward effectively and diplomatically responding to issues for timely resolution. Managed and prioritize the multiple tasks that have been assigned.

• Assisted in compiling, developing, maintaining budgets and component expenditures. Scheduled travel plans of the executive management team. Coordinated activities for a variety of special events, meetings, conferences, committees, and special projects; attended meetings, took notes, prepared minutes, and monitored several budgets; prepared purchase requisitions and budget transfers electronically. Exhibited critical thinking and analytical skills toward presenting results to senior management.

• Actively worked with senior management team in driving successful projects. Exhibited advance communication skills clearly and concisely with vendors, clients and senior management. Embraced each customer needs providing high-level of customer service.

EDUCATION

Herzing University – 2011 (Registered fall- 2011) International Business Atlanta, GA

Barney Fletcher Real Estate – 2007 Pre-Licensing Certification Atlanta, GA

Coastal Georgia Community College-1991 Business Administration Brunswick, GA

ProveIt Assessment Scores:

Typing: 65 (adjusted) wpm

MS Word - Advance user

MS Excel - Advance user

MS PowerPoint - Advance user

MS Access - Advance user

MS OutLook - Advance user

MS Project

QuickBooks Pro

Publisher 2002

SAP

Lotus Notes

Acrobat

PeopleSoft

Journal Management Systems (JEMS)

Insite/Contribute

Client Relationship Manager (CRM)

Score Report

Thank you for taking this test.

For interpretation of your test score, please contact your Test Administrator.

Test Results for: T. Zellous

Email: ***********@*****.***

Home Phone Number: 770-***-****

Mobile Phone Number: 770-***-****

Company Name: Staffing Priorities LLC

Test Administrator/Recruiter's Email:

Test Name: Microsoft Excel 2007 - Normal User

Test Date: 5/16/2011

Elapsed Time: 00:13:37

Questions Correct: 30 out of 30

Percent Correct: 100%

Percentile Ranking: 90

Global Average: 75%

Test Description

Microsoft Excel 2007 is a popular spreadsheet application. It is included in the Microsoft Office Package, which also includes Word and PowerPoint. The Microsoft Excel 2007 - Whole Test combines both the Normal and Power User Test.

The Microsoft Excel 2007 - Normal User test is designed to test clerical level users of Excel who are required to edit, develop, and create Excel Workbooks. This test assesses the user's ability to create and develop a basic Excel workbook, including the most commonly used commands for formatting cells, navigation through the application, using formulas, and changing the overall appearance of the spreadsheet.

The Microsoft Excel 2007 - Power User test attempts to provide the basis for separating candidates who possess limited exposure to Microsoft Excel 2007 from those who are conversant with the full functionality of the software. The primary topics include advanced formatting and formula writing. This test is designed to test candidates who will be required to use some of the more advanced features of the program, while the bulk of their responsibilities fall within conducting more basic level activities.

Tests for Microsoft Word 2007 and Microsoft Outlook 2007 are also available.

Test takers, please contact your test administrator or recruiter for scoring guidelines. Administrators, please refer to the Scoring Guidelines page within the Resources section of your Administration Center for scoring guidelines.

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