Customer Service Engineer

Dan Howitt

***** ****** *** **** *******, OK **044

405-***-**** ********@*****.***

SUMMARY

A Medical Imaging Services professional who is customer focused and results oriented. An experienced professional, capable of developing strong working relationships that create customer loyalty. One who is able to motivate others, whose expertise includes providing outrageous customer service, multi project management, problem solving and strong leadership skills.

PROFESSIONAL EXPERIENCE

Hitachi Medical Systems America 2001 – 2011

The recognized leader in Open MRI. Manufacturers of MRI, CT and Ultrasound. Also, a retailer for PET imagers and DICOM workstations.

Service Manager, Southwest Region 2003 - 2011

• Coordinated the successful installation and maintenance of Hitachi’s MRI, PET/CT and Ultrasound product lines. Coordinating all scheduled and unscheduled service activities.

• Hired, trained and supervised 12 Field Service Engineers covering a five state area and established cross training goals to enhance product support.

• Provided outstanding Customer Service for more than one hundred customers and over 500 devices.

• Acting Liaison between Site Planning and the customer during post sales process.

• Effectively managed overtime and unscheduled maintenance below set thresholds.

• Supervised the application of all FDA modifications and requirements.

Field Service Engineer 2001 - 2003

• Successfully performed system installations and maintained all MRI, PET/CT products according to manufacturer’s specifications.

• Performing all scheduled and unscheduled service activities while maintaining 24 / 7 availability.

• Ensured total customer satisfaction by applying Customer Satisfaction Skills.

• Ensured the application of all FDA modifications both hardware and software and insure all devices worked according to manufacture’s specifications.

Fuji Medical Systems of America 1993 – 2001

Parent company; Fuji Film. The pioneer in Computed Radiography (CR) and Digital Radiography devices. Other products include Laser Imagers as their Synapse PACS System

Field Service Engineer Southwest Region

• Successfully installed and maintained all CR, Laser Imagers and PACS products. Ensured the performance of all scheduled and unscheduled service activities on a 24 / 7 basis, requiring 100% travel.

• Ensured total customer satisfaction by applying Customer Satisfaction Skills.

• Implemented the application of all FDA modifications and requirements and insure all devices worked according to manufacture’s specifications..

• Trained on all models of CR including Table units Chest units and High Capacity Plate Readers. Also trained on both wet and dry Laser Imagers, PACS Networking and Bio-Imaging Analyzers.

Prior to 1993:

Pyramid Technology - Field Service Engineer

Motorola - Field Service Engineer

MILITARY

Honorably discharged from the United States Air Force

EDUCATION

Associates, Electro – Mechanical Engineering, Community College of the Air Force

PROFESSIONAL DEVELOPMENT

American Management Association Seminars for Leadership and Managing up.

Dale Carnegie Sales Seminars

Xerox Customer Satisfaction Skills Seminars

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