Training Project

Instructional Systems Design ~ Technical Writing

Content Specialties: Health Administration ~ Leadership Training ~ Clinical Research

Counterterrorism ~ Software User Training and Documentation

PROFESSIONAL OBJECTIVE

In the beginning of my career, I wrote two ambitious career goals. 1) to systematically design and develop training programs and performance support programs intended to measurably improve employee performance; 2) to gain experience developing performance improvement products with the most current state-of-the-art technology available; 3) to serve all sectors of the field, including commercial clients, government organizations, and universities

PROFESSIONAL SUMMARY

Completed training, education, and performance support projects from inception to completion

Designed and developed courses and documentation for delivery in print (manuals, reports, reference materials, procedural aids), DVDs (computer-based training), and online (web-based training, online University courses)

Developed design specifications (Course Design Document)

Collaborated with Content Experts, Contributing Scholars, Video Producers and Coordinators, Instructional Designers/Writers, Graphics Artists, and Editors throughout the project lifecycle

Managed development teams of up to 5 people (Instructional Designers, Writers, Editors, and Support Personnel)

Managed product development schedules in order to meet project deadlines for multiple courses

Managed external consultants by interviewing them, generating and maintaining their contracts, and facilitating meetings with them at various points in the process

Facilitated course and document design meetings

Conducted needs assessments and program evaluations

Mentored other writers and instructional designers

Designed user interface and developed storyboards for computer-based and eLearning training programs

Built eLearning courses in eCollege (Laureate’s LMS).

ACCOMPLISHMENTS

Developed materials for classroom and distance delivery courses, including instructor guides, participant guides, and reference materials

Instructional design clients include the Department of State, Office of Antiterrorism Assistance. The Mitigating Prison Inmate Radicalization Course, which was mandated for development by the White House, was designed to teach prison administrators and managers how to mitigate terrorist radicalization of inmates.

Technical Writing projects included developing training materials about federal regulations regarding laboratory medicine. Also drafted lead journal article for Laboratory Medicine.

Developed and coordinated training programs and workshops for new and experienced principal research investigators, registered nurses, and data managers in the School of Medicine’s Oncology Department. Due to the success of the training programs, the CRO training curriculum was adopted as a model program other University-wide training programs.

Developed curriculum with the PLATO system, the first computer-based training development tool, which included a complex student and learning management system.

Coordinated development of video interviews as an online media element by conducting the video interviews, developing papercuts from transcripts, reviewing media during development, and identifying text and visuals to incorporate into the videos.

Designed and developed storyboards for the RWD New Employee Orientation

EDUCATION

Six credits toward Masters of Arts in Organizational Development, Georgetown University, Washington, DC

Nine credits toward Masters of Arts in Educational Technology, San Diego State University, San Diego, California

Bachelor of Arts Degree, San Diego State University, San Diego, California Major: Psychology Minor: Art

SOFTWARE SKILLS

Publishing: Microsoft Word, Microsoft Excel, WordPerfect, Visio, Microsoft PowerPoint, Microsoft Publisher, and Adobe Acrobat

Web Development: Adobe Captivate, Contribute, Breeze, and Dreamweaver, eCollege, Adobe Articulate

Graphics Software: Adobe Photoshop

LMS: eCollege, Blackboard

Project Management and Collaboration: Microsoft Project and Microsoft SharePoint

EMPLOYMENT HISTORY

Habitat for Humanity, Baltimore, MD

Instructional Designer/Writer 3/2011 – Present

Laureate Education, Inc., Baltimore, MD

Instructional Designer/Writer (Course Developer), the Health Services Domain, the M.S. Program in Clinical Research Administration, B.S. in Health Studies 6/2008 – 3/2011

The Design Innovators, Owings Mills, MD (Independent Consultant)

Instructional Design & Technical Writing 4/2007 – 6/2008

RWD Technologies Inc., Catonsville, MD (an SAP business partner)

eLearning Designer, Enterprise Learning Solutions 4/2005 – 4/2007

Johns Hopkins University, Baltimore & Columbia, MD

Educational Specialist, School of Medicine, Clinical Research Office (CRO) 7/2001 – 4/2005

C2 Technologies, Inc., Falls Church, VA

Senior Instructional Designer / Technical Writer 2/1998 – 7/2001

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