Customer Service Accounting
Resume:
KIMBERLY JOSEPH
Mobile, AL *****
***********@*****.***
EDUCATION
University of Phoenix
Bachelors of Business Administration in Accounting GPA: 3.0
Graduation Date: September 2012
University of Phoenix
Associate of Accounting GPA: 3.2
Graduation Date: March 2010
Bishop State Community College, Mobile, AL
Associate of Accounting GPA: 3.1
RELEVANT COURSEWORK
Principals of Accounting, Intermediate Financial Accounting I & II, Cost Accounting, Managerial Accounting, Payroll Accounting, Business Law, Marketing, Finance for Business, Business Communications, Critical Thinking: Strategies in Decision Making, Principles of Management, Principles of Economics
EXPERIENCE
Accounts Receivable Insurance Clerk, Altapointe January, 2011 – May, 2012
Mobile, AL
• Maintained up-to-date billing system
• Followed up with collection and allocation of payments
• Carried out billing, collection and reporting activities according to specific deadlines
• Reconciled accounts
• Monitored customer account details for non-payments, delayed payments, and other irregularities
• Maintained accounts receivable customer files
• Followed established procedures for processing receipts, cash, etc.
• Prepared bank deposits
• Investigated and resolved customer queries
• Processed adjustments
• Organized a recovery system and initiated collection efforts
• Communicated with customers via phone, email, mail or personally
• Developed automated spreadsheets for auditors of the state
• Utilized computerized accounting software programs (CMS, Excel) to perform duties and responsibilities
• Generated accounting statements and reports
• Researched cash receipts, coding and posting of receipts
• Oversaw client trust accounts, accounts receivable write-offs and payment reversals
• Organized and maintained up to date financial records
• Provided monthly financial and management reports
• Assisted in financial management and analysis, as requested
• Organized and maintained retention files for the required period of time
Medical Billing/Insurance Clerk, Applied Reimbursement Techniques June 2007 – December, 2010
Mobile, AL
• Registered ER patients into a computerized system
• Performed day-to-day data entry
• Managed an independent inventory of 60-75 patient accounts
• Completed daily reconciliation of closed accounts
• Contacted patients regarding overdue balances on account
• Created and processed patient’s insurance claims
• Resolved rejected claims quickly and efficiently
• Formed working relationships with insurance claim representatives
• Secured and posted payments to customer accounts
Tax Preparer, Jackson Hewitt December 2006 – April 2007
Mobile, AL
• Managed tax office
• Trained on how to complete both State and Federal Tax returns
• Managed customer service relations within the tax office
• Performed daily data entry of customer accounts
• Prepared and filed individual Federal and State tax returns for individuals
• Educated individuals on their tax obligations
SKILLS
Microsoft Access, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Outlook, Tax Return Preparation, Preparing Research Reports, Peachtree Accounting Software, CPT Coding, ICD 9 Coding, Medical Terminology, QuickBooks, OSHA Safety Training, Owned and Managed Employees in Afterschool Snack Shop
ACTIVITIES
Kappa Beta Delta Member (Honor Society)
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