IT Manager

Carroll Joseph (Joe) Harrell

**** * ***** ***,

Nicholls GA 31554

Skills Summary

10+ years of management experience, 2 years with multiunit management experience, 11 years experience with computer, electronics, and related fields in customer service, repair, new builds, troubleshooting of desktop / laptop computers. Strong background in customer service, user training, and providing customer phone, in store, as well as on site support to fit customer’s needs. Experience in major operating systems, office software, operating hardware and software.

Experience

SELECTRONIX COMPUTER & GAMING CENTER

08/04-present

Owner, computer tech, desktop admin, network admin, sales, & service etc.

Design and implement troubleshooting & repair procedures to save time and asses customers needs.

Run all aspects of a small computer / electronics repair business.

EZ Title Pawn

10/03-8/04

Store manager

Opened new Title Pawn office for a corporation based in Alabama.

Had record growth for start up store.

Served as sales, cashier, collections, computer admin, & advertising.

Gold Check Internet & Title Pawn

9/02-10/03

Store manager

Opened new Title Pawn office for a corporation based in Georgia.

Served as sales, cashier, collections, computer admin, & advertising.

Desktop and network admin. For companies computers

Systems Proficiency

Hardware

Proficient with most hardware components from desktops to laptops. Excellent customer service, very good at troubleshooting and repairs.

PC Software

Windows 9x, 2k Pro, XP Home & Pro, Vista all formats, and some sever 2000 / 2003 currently training on server 2008, Office 97 – 2007, Medisoft, lotus 123, QuickBooks and many other software suites as well as some linux / unix programs.

Education

Currently training for MCSE tests

Independent study

Continuing education in related fields as needed

East Central Technical College

Took some independent study on computer pc maintenance GPA 3.0

East Central Technical College

Diploma Industrial maintenance / Electronics, and computer repair GPA 3.5

Coffee High

Diploma GPA 3.0

2008 to Current

2000 to Current

2000 to 2000

1993 to 1994

1993

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