Administrative Assistant Human Resources

Thais Hernandez

786-***-**** • ********@*****.***

Profile

• Fully Bi-Lingual in both English and Spanish, including both reading and writing • Detail Oriented • Dedicated and focused • Type 60-70 WPM • Computer proficient in Microsoft Applications • Team Oriented • Excellent Telephone Etiquette • Excellent interpersonal communication skills • Bonded Notary Public •

PROFESSIONAL EXPERIENCE

Executive Assistant/HR Liaison

National Litho dba National Communications, Miami Lakes, FL 2011 to 2012

• Provided direct administrative support to CEO.

• Provided unofficial work support, including handling of personal matters and appointments for CEO and Senior Managers.

• Organized travel arrangements, including airline flight, accommodations and organized trip schedule and outline.

• Planned, organized and oversaw corporate events, including business meetings, charity events, corporate parties and personal events for CEO.

• Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.

• Identified recruiting opportunities by researching new sources for talent, cultivating relationships with industry professionals, and networking with college placement officers and staffing company personnel.

• Provided Assistance in all aspects of Human Resources activities, including hiring process, maintaining employee directory, monitoring employee performance

• Continuously explored new recruiting sources, job boards, and forums to assist the recruiters in growing their candidate pools.

Executive Assistant to CEO/HR Liaison 2009 to 2011

International Security & Trading Corp. (ISTC). Doral, FL

• Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

• Heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings

• Arranged travel schedule and reservations for executive management

• Prepared source documentation needed for new hires, or effective changes in pay, status, or benefits.

•Established, maintained and controlled personnel, employees, recruitment relations records, files, correspondence, reports, and organization charts.

• Assisted and managed CEO’s personal commitments, including aspects of personal home life.

• Assisted HR Manager directly, duties included: Interpreting, assisting and advising employees and managers regarding cooperative agreement applications, leave management and benefit administration, and HR procedures and policies within the specified guidelines.

• Provided Assistance in all aspects of Human Resources activities, including hiring process, maintaining employee directory, monitoring employee performance

• Supervised and evaluated administrative team of 10

• Developed and implemented new office procedures and policies

• Interviewed prospective administrative employees

Executive Administrative Assistant/Office Manager 2007 to 2009

Gemcor, Inc., Miami Beach, FL

• Extensively typed dictation using word processor/computer for consultants letters, reports, or forms

• Performed other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes

• Supervised and evaluated team of 8 including sales professionals, administrative support team and jewelry claim representatives

• Interviewed prospective jewelry consultants

• Examined and edited documents for completeness, accuracy, readability and conformance to nationwide standards

• Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

• Organized extensive filing system of consultants reports and accounting documentation, including archives and microfilms

Executive Administrative Assistant 2004 to 2007

Mx-Technologies, Miami Beach, FL

• Managed incoming phone calls both Domestic and International for CFO

• Scheduled and maintained calendars for conferences and meetings including net conferences

• Provided high-level administrative support to the CFO by conducting research, preparing

reports, handling information requests, and performing clerical functions such

as preparing correspondence, receiving visitors and scheduling meetings for sales team

• Authored reports, business correspondence and created spreadsheets; dictation as needed

• Managed arrangements for meetings including room reservations, catering, and event planning

• Efficiently handled all meeting schedules, appointments, correspondence, calendar events and conference calls

• Supervised and hired CFO’s personal driver and household staff

• Opened, sorted, and distributed incoming correspondence, including faxes and email

• Managed office supplies for executive management staff/department

Returns Specialist/Customer Service Manager 2001 to 2004

Webclick Concepts dba RapidSatellite, Miami Beach, FL

• Worked independently on projects within timetables for major distributors/clients

• Interpreted and communicated returns and refund/ charge procedures and company policies to

customers and call center leads through email and telephone

• Examined and compared returns with records, such as manifests, invoices, or orders, to verify accuracy of

incoming returns, to ensure proper credit or charges placed on customers account

• Kept records of all customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken on company’s storefront database system

• Determined charges for services requested, collected deposits or payments, and arranged for billing

• Supervised examination of parts claimed to be defective and approving or disapproving dealer’s claims

• Implemented corporate and departmental policies and procedures in conjunction with management and outside vendors

• Managed staff of 6 employees

• Trained and instructed employees in job duties and company policies, and/or arranged for training to be

provided

ADDITIONAL EXPERIENCE

Administrative Assistant 2001 to 2002

The Related Group of South Florida, Miami, FL

EDUCATION:

Associates of Arts in Business Administration, June 2008

Concentration: Human Resources

American Intercontinental University, Ft. Lauderdale, Florida.

COMPUTER PROFICIENCY

Microsoft Windows, Proficiency in: Microsoft Word, Microsoft Excel, Microsoft Power Point, Extensive Microsoft Outlook experience, ACT! Database, Macola, Crystal, Synergy,

References furnished upon request

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