HR Position

Antoinette West

**** ****** ***** *** *******, GA 30106

770-***-**** (h) 404-***-**** (c) Email: *******@*****.***

• Seasoned Human Resources professional with significant achievements in dealing effectively with Human Resources issues in organizations undergoing change.

• A team player who recognizes and capitalizes on opportunities for positive change. Can quickly establish myself as a valued member of the HR team and as strategic partner with Management.

• Creative problem solver; leader; and effective communicator. Relationship builder; diverse and adaptable.

Technical Skills

Strong abilities in Microsoft Office, Lotus Notes, HRIS systems (Peoplesoft, SAP and ADP)

Professional Strengths

• Strong customer service and people skills

• Detailed oriented, organized, self-starter

• Effective communicator at all levels

Professional Experience

Human Resources Manager 3/2008-4/2008

(Contract)

Peach State Health Plan (HRS Solutions) Smyrna, GA

• Provided strategic human resources insight into operational issues and goals.

• Ensured that assigned business units adhered to corporate policies and procedures and are in compliance with applicable Employee Relations and EEO/Affirmative Action requirements.

• Led human resource team in new business integration.

• Coached and advised management team on staffing, performance, appraisals, salary increase and disciplinary actions.

• Counseled management on internal and external training alternatives for employee professional growth and development.

Human Resources Specialist 7/2007-3/2008

Accenture LLP, Atlanta, GA

• Responsible for delivering HR services to the US Delivery Center

• Implementing policies, procedures, programs and practices that impact staffing, compensation, training, employee relations, and performance management.

• Partnered with management team to develop and facilitate various training for employees.

• Coached managers on HR policies and initiatives, developing a strategic department plan, providing guidance on employee issues, and educating entire staff on HR programs and requested topics of interest.

• Encouraged and implements continuous improvement measures on day-to-day basis within area of responsibility.

• Supported identification and evaluation of candidates for open resource requests and work with client executives to modify requests if candidates are not available

University of Phoenix 09/05-03/07

Online Instructor/Facilitator Phoenix, AZ

• Provided online instruction and development to aid students to apply various theories and methodologies.

• Prepared instructional material that would engage online class discussions through an asynchronous environment.

• Motivated and encouraged students to develop strong communications skills through written assignments.

• Provided career advisement related to students educational and career goals.

• Participated in monthly meetings with other online instructors to discuss best practices in classroom facilitation.

Sr. Human Resources Generalist 7/2005-7/2007

Convergys Information Technology, Inc. Atlanta, GA

• Served as a HR strategic partner and advise executives and managers on staffing, performance management, employee relations, compensation, administration of company policies, and human resource programs and initiatives.

• Provided management with advice and counsel on the principles and applications of EEO.

• Responded and participated in EEOC and unemployment complaints/hearings.

• Collaborated with management team by understanding the business strategies, trends, and marketplace challenges.

• Worked with line managers regarding consistent performance measures and communication.

• Educated HR staff on business needs through business meetings and presentations.

• Successfully in partnered with hiring managers to attract, motivate, reward and retain qualified full time candidates.

• Supported and participated in college recruiting efforts.

• Prepared and tracked monthly attrition rates and provide monthly reports.

Multifunctional Human Resources Representative, Sr 03/2004-07/2005

Lockheed Martin Information Technology-(CDC CITS Program) Atlanta, GA

• Strategic partnering which enabled organizations to attract and retain qualified/exceptional workforce.

• Knowledge of HR functional disciplines, understanding employment law, and basic HR philosophies.

• Experience with FLSA, ADA, FMLA and Title VII regulations.

• Facilitated organizational mapping which included job mapping roles and responsibilities to team structure.

• Worked with program managers to assist with goal setting, performance feedback, and career planning.

• Provided HR services to employee population (multiple clients and work locations).

• Ensured timely processing of day-to-day transactions.

• Supported and coordinated all compliance reporting needs, i.e. diversity and ethics training.

• Ensured policy changes and regulations were communicated to client services groups.

• Coached managers on employment compliance and performance management.

• Investigated allegations of misconduct.

• Determined compensation ratios.

• Conducted new hire and benefit orientations.

• Staff and recruited technical and non-technical positions utilizing various sourcing tools (Brass-ring formerly known as resumix).

• Strong working knowledge of HRIS System – LM People

Substituted Teacher 7/2003-2/2004

Cobb County School District GA

Human Resources Generalist/Recruiter (Contract) 2/2003-6/2003

Exult, Inc. Atlanta, GA

• Partnered with hiring managers through the entire recruitment life cycle to create and develop candidate sourcing strategies.

• Performed full-life cycle recruiting services to fill customer service representatives, account managers and mortgage originators and brokers.

• Managed multiple account requisitions simultaneously expanding multiple time zones, by virtue with a one hundred percent (100%) placement ratio.

• Coached and advised managers on employment practices.

Human Resources Consultant (Contract) 8/2002-9/2002

KDOT I.T Consulting Atlanta, GA

• Created policies, procedures and implemented best employment practices procedures.

• Established strategic plans that enhanced employee retention.

• Designed a benefits program for contractors.

• Assisted with creating and implementing an Affirmative Action Plan.

Substitute Teacher 12/2001-2/2003

Cobb County School District GA

Senior Human Resources Generalist 3/2000-3/2001

PricewaterhouseCoopers Atlanta, GA

• Established practices to position HR as an effective business partner with 180 employees in multiple locations.

• Developed and created policies and procedures that were conducive to business unit.

• Implemented local new hire orientation program.

• Responded and investigated employee relations issues and allegations.

• Managed a staff that consisted of recruiter, coordinators and administrative staff.

• Consulted business units on acquisition initiatives (salary structures, transitions and benefits).

• Created and facilitated training programs that increase employee retention

by 75% (ethics, management, customer service training and improved

recruiting strategies).

• Actively built strong partnerships with management teams to develop programs

and practices that increase employee performance.

• Coached and advised management team on salary planning and reviewing annual

salary structure.

• Ensured policies, procedures, and human resources programs complied State and Federal regulations.

• Managed HRIS (Peoplesoft) system to provide management team with reports

that outlined the employee population.

Human Resources Generalist 11/1997-8/1999

GLOVIA International El Segundo, CA

• Managed the full scope of HR activities for 220 employees.

• Implemented, directed, planned and coordinated all Human Resources into business units to support multi-site locations.

• Developed and implemented strategies that significantly improved HR services

by 95% domestically and internationally.

• Acted as a business partner, guiding and coaching to surface, confront, mediate, and resolve issues.

• Provided benefit administration that tracked, communicated, and followed up

with benefit issues.

• Recruited 85% of highly technical positions that included, Software Sales,

Business Consultants, and Engineers.

• Managed corporate wide management education, training and development

programs.

• Implemented new hire orientation and benefits procedures/orientations that

resulted in 95% smoother integration into the organization.

• Acted as an implementation partner with in the areas of benefits,

performance and compensation.

• Ensured the organization's compliance with local, state and federal

regulatory requirements.

• Designed and implemented ADP HRIS system to track and report employee

information.

• Negotiated 10-15% reductions in healthcare cost and improve the quality of

services to employees by 90%.

Education

University of Phoenix-1997

Master of Arts in Organizational Management.

California State University, Dominguez Hills-1985

Bachelor of Arts, Communications, Business Administration

Affiliations

Society of Human Resource Management-National

Society of Human Resource Management-Atlanta

Keyword: Mult Func HR Rep, Labor Relations Rep, Employment Rep,

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