Customer Service Manager
Resume:
Amy Treadway
*** ******* **, **********, **. ****3
Cell805-***-**** Home512-***-****
************@*****.***
EXPERIENCE AND SKILLS
Organized, reliable and efficient in the following areas:
• UPS, Fed-ex, USPS international and domestic shipping
• Freight Lines- interstate and intrastate shipping using many trucking companies
• MAS 90- accounting Software
• General Office Microsoft/ Excel
• Building professional relationships • Office management and clerical skills including payroll, accounts receivable and payable, human resources and purchase orders.
• Management of a large range of duties including offices, warehouses and employees
PROFESSIONAL EXPERIENCE
Packsource Systems, Simi Valley, CA.
Administrate Assistant Salary $26,000 per year
February 2011– August 2012
Responsibilities:
• Answering phones
• Customer service via telephone and electronically
• Filing, invoicing, issuing purchase orders
• Quoting customers and calling for quotes from vendors
• Receiving purchase orders
• Managing drivers daily schedule of picks ups/ deliveries
• Maintaining relationships with vendors and customers
ABE Releasing Inc, Thousand Oaks, CA.
Part-time ( Family Business) Salary $20,000 per year
April 2009 – February 2011
Responsibilities:
• Internet sales, fulfillment and product distribution
• Processing, packing and shipping from 200-500 orders per day
• Tracking orders and communicating with shipping software and transportation companies
• Customer service on telephone and electronically
• Issuing returns, refunds and credits
• Maintained existing websites, product inventory, pricing, office and shipping supplies
Taylor Made Inc, Chatsworth, CA.
Post Production Manager – Salary $52,000 per year
June 2006 – April 2009
Responsibilities:
• Managing daily schedules, deadlines, preparing trade show booths and equipment
• Keeping several employees from different departments on task
• Filing, invoicing, purchase ordering
• Speaking with vendors, printers and replicators etc.
• Key holder-opening and closing duties
• Directly working with art and production departments to coordinate making deadlines
Taylor Made Inc, Chatsworth, Ca
Warehouse Manager – Salary $ 40,000 per year
July 2002 – June 2006
Responsibilities:
• Shipping Manager- UPS, Fed-Ex, multiple freight lines
• Maintained stock, Inventory reports, data entry
• Packing, Pulling and processing orders
• Buyer of outside product from numerous vendors
• Managed 10-12 employees
• Promoted to post production manager June 2006
Diversity Media, Chatsworth, Ca
Asst to Production Manger/ Front Office- Salary $32,000
May 2000 – July 2002
Responsibilities:
• General office duties-answering phones, payroll, filing
• Accounts receivable and payables
• Freight lines- shipping management
• Scheduling meetings and appointments for supervisor
New Beginnings Ltd., San Fernando, Ca
Warehouse Manager- Salary $27,000
October 1995 – May 2000
Responsibilities:
• Managed 6 employees
• Stocking, packing, shipping product
• Daily employee schedules and task planning
• Buyer of outside product
• Responsible for all inventory
EDUCATION
Souderton High School, Souderton, PA.
General Studies- Graduate
1989-1991
REFERENCES
References are available upon request.
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