Customer Service Administrative Assistant

STEVE ADMADE

*** ****** ****** ● Hackensack, NJ *7601 ● 201-***-**** ● 201-***-**** ● *******@*******.***

Administrative Support Specialist

An experienced Administrative Support Specialist, overseeing and controlling all phases of operations in diverse industries for both consumer and commercial client companies. A proven track record as both a people and results oriented task master with an extensive knowledge for centralizing office needs involving all other aspects in regarding clerical assessment functions. Strengths include Microsoft Office, database operating systems, super user, Next Gen, excellent communication skills, planning, development, implementation and execution. A strong leader with a business focus of maximizing profits and exceeding company goals along with a history of managing both large and small operations.

CORE COMPETENCIES

• Accounts Receivables/Payables ● Process Improvements ● Key Performance Metrics ● Data Analysis & Projection Process ● Excellent verbal and written communication skills leadership● Teamwork oriented ● Self motivated ● Teambuilding Skills

PROFESSIONAL HISTORY

01/10-present

Tenafly Pediatrics NJ, Tenafly, NJ

Tenafly Pediatrics, P.A., a health care professional staff dedicated to providing the highest level of quality for over 30 years

Administrative Assistant/Support

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Answer telephones, direct calls, and take messages

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Communicate with consumers, employees, and other individuals to answer questions, disseminating or explaining information

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Compile, copy, sort, and file records of office activities, business transactions, and other activities

Compute, record, and proofread data and other information, such as records or reports

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using utilizing computer

Complete work schedules, manage calendars, and arrange appointments

Review files, records, and other documents to obtain information to respond to requests

01/06-12/09

Care Plus NJ, Paramus, NJ

A private, non-profit mental health center dedicated to excellence in the mental healthcare field providing assistance needy communities

Administrative Support

Performed essential functions pertaining to clinical records and all consumer related customer service issues

Organizing and filing charts before opening or closing consumer records

Provided back-up data for insurance claims as needed

Responsibilities included filling, answering phones, and setting up weekly meeting.

Prepared monthly, quarterly, year to date reports and schedules for operating results

Coordinated work flow

Updated mail/phone insurance directories

Recommended management action to improve standard operating procedures

Prepared comparisons on costs, risks, and benefits

Develop and tested new procedures

04/01-12/05

TNT North America, Maywood, NJ

A global logistics company providing solutions for freight management, contract logistics, distribution and transportation management

Inventory Control Clerk

Created an extensive layout of stocked merchandise locations

Interfaced with key operational employees to monitor delivery of merchandise

Developed a tactical system for home deliveries

Collected, reviewed, and inputted data into company processing system

Performed daily inventory audits and output data

Coded tracking data with daily updates

Processed, identified and resolved production related errors

Maintained and revised procedural lists, control records and coding schemes to process inventory data.

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12/97-03/01

Sear Holdings Corporation, Maywood, NJ

The nation's fourth largest broadline retailer with over 4,000 stores extending home appliance, tools, lawn, garden, and consumer product

Customer Service Representative

Fulfilled customer needs to ensure customer satisfaction

Processed orders and prepared correspondence for customers

Handled inbound customer inquiries

Provided informational support for contracts

Implement proactive approaches to issues, identification and resolution of serious customer complaints.

Communicated to team members customer dissatisfactions

Escalated customer issues to appropriate personnel

Education:

05/07 Bergen Community College, Paramus, New Jersey

Pursuing a Bachelor of Science- Major Sociology/ min. Economics

Software: Microsoft Office (Word, Excel, PowerPoint), Reflections AS400,

PRO-21, DOSS, UNI/CARE’s Pro-Filer, SOS, E-Clinical works, Next Gen

Languages: Fluent in Spanish and English

Awards: Recipient of the Hispanic Association Academic scholarship.

Interest: Practice in Cardiovascular workouts and play basketball to maintain a regular fitness

References Available upon Request

Contact this candidate