Unemployed

TAJHID A ROBINSON

770-***-****

******.********@*****.***

OBJECTIVE

Focused on joining an organization driven to produce the best from its workers. Excel at maintaining an organized de-partment area and assisting customers in a prompt, courteous manner. Strong aptitude concerning Point-Of-Sale sys-tems such as processing sales, returns, exchanges; issuing receipts; honoring loyalty programs, gift cards, seasonal pro-motions, coupons, etc. Able to prioritize tasks and work through interruptions and priority changes.

CORE QUALIFICATIONS

•Desktop Applications Used: Strong aptitude with all versions of Microsoft Office products (Word, Excel, Power-Point, Outlook, Access). Proficient with Adobe products (Photoshop, Acrobat, Dreamweaver).

•Internet & Web Skills: Browsers include Internet Explorer, Mozilla Firefox and Google Chrome.

•Office Equipment: Proficient at operating and trouble-shooting 3-In-1 print/scan/copy systems, Xerox copiers, HP Printers, fax machines, and phone lines.

•Safety & Security: Follows all safety and security procedures; follows privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers.

•Loss Prevention: Ability to implement all emergency procedures for power failure, fire, robbery etc. Maintains a high level of awareness and accuracy when handling bankable tenders.

•Communication: Polished oral and written communication skills. Uphold professional demeanor while conduct-ing business across telephone lines and e-mail servers. Able to develop productive relationships with colleagues, customers and staff at all levels.

EXPERIENCE

LOWE’S HOME IMPROVEMENT WAREHOUSE STORE – Stockbridge, GA (2008 - 2011)

Customer Service Associate II

Experienced shift-worker functioning best in fast-paced environments!

Offered customers an experience exceeding their expectations by: (1) demonstrating acute knowledge of store product; (2) maintaining direct eye-contact while smiling; and (3) anticipating needs.

•Recognized distress so as to quickly locate uncommon merchandise suited for short-term solutions.

•Filled in-store service requests (key-cutting, etc.) with a high degree of accuracy.

•Managed customer files relating to special orders, project installations and home delivery. Keyed personal data; billing and shipping addresses, telephone and e-mail addresses. Typing speed = 45 wpm.

•Processed special orders; retrieved product codes from database, confirmed availability and shipment procedures from vendor, presented estimates and placed orders upon approval.

•Placed courteous calls reminding customers of project updates and contractual obligations.

•Maintained professional relationships with customers: assured customer satisfaction, recommended supplemental products and services, closed-out transactions by thanking customers for their business.

ATLANTA REGIONAL CENSUS BUREAU – Atlanta, GA (2010 Census)

Enumerator

Trusted, Assertive and Reliable!

Conducted interviews with residents; explained purpose, followed guidelines, upheld confidentiality laws.

•Assessed quality control levels on selected addresses determining pass/fail rate of samples; recorded findings for verification. Maintained high production rates of 5 successful interviews hourly.

•Performed routine clerical tasks required in the collection, control, processing, and reporting of data samples.

•Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.

•Met daily with supervisor to review and submit work, and receive additional instructions.

EDUCATION

Bachelor of Sciences – Physics & Mathematics Mercer University, Macon, GA 1999

Contact this candidate